Administrative Assistant-Phi

The Omaha Housing Authority is a Non-Profit Government Agency based in Omaha and established in 1935. Omaha Housing Authority contracts with HUD to provide safe and sanitary housing to low and moderate-income individuals through rent subsidies and administers over 2700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers.

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

Core Values

• We are Welcoming
• We Actively Listen
• We are Diverse, Inclusive & Equitable
• We are Exceptional
• We Practice Self Care
• We Share Power
• We Practice De-Escalation
• We are a Team

Benefits

The Omaha Housing Authority offers an exceptional benefits package for full-time employees that includes medical, dental, vision, and life insurance; retirement and 457 compensation; 12 days of vacation that begin on your date of hire; and 17 paid holidays, including your birthday, a floating holiday, and a self-care day. For information on Omaha Housing Authority, including more information on employee benefits and our company culture, visit our website at www.ohauthority.org

Salary Range

$15.73 - $22.39 per hour

Job Function

To perform the daily processing of online Public Housing applications and HIO applications for Affordable and LIHTC (Low Income Housing Tax Credit) programs. Large volume of data entry for new applications and reported changes for existing applicants following established OHA policies and procedures.

Essential Functions

• To perform the necessary clerical duties of processing, maintaining, and updating of all OHA and HIO applications in an organized manner.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Must be able to develop knowledge of Yardi Voyager and obtain super user status in Rent Café online portal.
• Daily acceptance of applications and reported changes in the online Public Housing applicant portal and for LIHTC and conventional property applicants. Send out of initial applicant packet information along with status letter and create and/or update applicant file. May assist with pulling applicant files for selected applicants.
• Process applicants through an online portal. Contact applicants through phone calls, email, and postal mail to assist in the online application process. Schedule in-person appointments when needed to complete pre-application process and to obtain required documentation.
• Process applicant withdrawals from waitlist and send required documents to applicants in a timely manner, following established policies and procedures.
• Respond to calls, emails, and in person requests in a timely, positive, and helpful manner while documenting information in computer system. Assist applicants with portal inquiries and when additional assistance is needed for log-in.
• Provide clerical support to Public Housing Intake Manager.
• Provide front desk coverage at Central Office as assigned.
• Answer phones, direct calls, and assist applicants and the public that come into the office.
• Process a variety of correspondence regarding applicant information provided in paper format and electronically.
• Assist with maintaining department file/records system.
• Maintain confidentiality of applicants, files, correspondence, etc. per OHA policies.
• Must clearly understand all aspects of the policies and procedures of OHA, including, OHA admissions and continued occupancy policies. Must have the ability to effectively communicate this to applicants and visitors.
• Provide appropriate forms and directions to applicants, residents, or visitors, as necessary.

Additional Responsibilities

• May assist with special projects.
• May occasionally work evening and weekend hours.
• May work in other areas of the Public Housing department as directed.
• Perform other duties as required or assigned.

Qualifications

• High School diploma or GED required.
• The position requires two (2) years of office experience to include administrative experience. Customer service experience required, and excellent computer skills required.
• Must have a thorough knowledge of Business English, spelling, and punctuation.
• Demonstrated knowledge and proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. Must be able to develop knowledge of Yardi Voyager.
• Ability to understand oral and written instructions.
• Must possess and maintain a driver’s license and a good driving record. Must be insurable under the OHA auto insurance policy.
• Ability to establish and maintain effective working relationships with applicants, co-workers, and agency case managers. Ability to communicate with people from a broad range of socio-economic backgrounds.

Working Conditions

Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact.

Abilities

• Must be able to remain in a sedentary or walking position during shift. Must be able to reach, stoop, squat, push, pull up to 25% of the time and data entry into computer up to 75% of the time.
• Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate.

Equipment Operation

Any one position may not use all the tools and equipment listed nor do the listed examples comprise all the tools and equipment that may be used in positions allocated to this classification)

• Computer
• Telephone
• Copier
• Calculator
• Facsimile Machine
• Date/time stamper