Administrative Assistant

Home Instead is the world's leading provider of in-home elder care services, with more than 1,100 offices in 14 countries on four continents. We currently have an exciting new opportunity for a Receptionist/Administrative Assistant!

Position Overview

We are looking for someone with high energy and ready to work!!!

The Administrative Assistant is expected to perform a variety of clerical and administrative duties that support CAREGivers and office staff. This position is expected to answer phones, complete administrative duties and support CAREGivers and other staff members with clerical tasks, in order to provide the highest quality of service to CAREGivers and clients.

Essential Job Functions

• Reflect the core values of North Shore Companions, (d.b.a. an independently owned and operated Home Instead franchise).
• Greet and welcome each visitor in a friendly, warm and professional manner
• Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
• Field CAREGiver & Client Inquiries
• Assist with making reference calls on prospective CAREGivers in a timely manner
• Support Human Resource team with all aspects of CAREGiver Engagement.
• Enter and maintain accurate client and CAREGiver records in the Clear Care system.
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Ensure Home Instead standards are met and upheld
• Maintain regular attendance at the office to execute job responsibilities
• Demonstrate open and effective communication with owner, Key Players and CAREGivers
• Assist with stuffing and mailing client invoices and CAREGiver payroll
• Participate in quarterly CAREGiver meetings
• Order and stock office supplies
• Participate in the Emergency phone on call rotation
• Maintain supplies for postage, fax, credit card and copy machine
• Perform other duties as assigned

Qualifications

A high school graduation or the equivalent. College degree highly desired. Must possess a valid driver’s license.

Desired Skills and Abilities

• Must have an understanding of and uphold the policies and procedures established by North Shore Companions, (d.b.a. an independently owned and operated Home Instead franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have knowledge of the senior care industry
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly and yearly work
• Must be able to establish good working relationships with management, colleagues, franchise owners and their staff
• Must present a professional appearance and demeanor
• Must be able to operate office equipment successfully
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:

Temperatures taken and logged daily, personal air filtrations at each employee desk, rapid covid testing for any employee or client with symptoms, social distancing practices in place.

Education:

• Associate (Preferred)

Experience:

• Administrative: 3 years (Required)
• Home care: 1 year (Preferred)

Work Location:

• One location

Typical start time:

• 8AM

Typical end time:

• 5PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• www.homeinstead344.com

Company's Facebook page:

• https://www.facebook.com/HomeInsteadNorthbrookIL

Benefit Conditions:

• Waiting period may apply

Work Remotely:

• No

Work Location: One location

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Relocate:

• Wheeling, IL: Relocate before starting work (Required)

Work Location: In person