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Form of workAbout North Shore Community College:
North Shore Community College is a diverse, caring, inclusive community that inspires our students to become engaged citizens and to achieve their personal, academic, and career goals through accessible, affordable, rigorous educational opportunities that are aligned with our region's workforce needs and will prepare them for life in a changing world. NSCC is one of 15 Massachusetts community colleges, which serves the 26 cities and towns north of Boston. Since its founding in 1965, NSCC has grown from a single leased building to an urban campus in downtown Lynn and a suburban campus in Danvers, and from five to 80 academic programs of study. Nearly 50,000 students have graduated from NSCC. The college is accredited by the New England Commission of Higher Education (NECHE).
Job Description:
Administrative Assistant I, Dean of Enrollment Services
Grade 15, AFSCME Unit position
37.5 hours/week, Danvers Campus
The ideal candidate for this role will join an energetic and inclusive educational community, and must have the desire and ability to work with a diverse population. The Administrative Assistant is responsible for providing administrative support to the Dean of Enrollment Services while performing administrative duties requiring a high degree of confidentiality, decision making ability and exceptional responsiveness to internal and external requests. This position will assist with the development and integration of student centered services in support of Recruitment and Admission, Financial Aid, Veterans Services, and Student Accounts. The Administrative Assistant will support the Dean with the division's budget, calendars, communication efforts, and all division meetings. Moreover, this position will work with the Dean and their reporting areas to triage student inquiries in person and/or virtually to enhance the student experience.
DUTIES AND RESPONSIBILITIES:
- Provide administrative assistance to the management team in Enrollment Services, including scheduling appointments, coordinating mailings, tracking documents, taking meeting notes, copying, faxing, and mail distribution.
- Helps to create and maintain communication calendar for enrollment cycle
- Assist with tracking the enrollment life cycle with a focus on reporting and tracking of Enrollment goals and benchmarks.
- Works closely with other administrative staff in the Division of Student & Academic Success to align mission and goals
- Provide excellent service to students and parents by phone, in person and via email, by answering questions and advising students on all aspects of the enrollment process.
- Coordinate the office's mass communication with students across all platforms, including, but not limited to telephone, email, text and the maintenance of the office's webpage.
- Train and support new staff members on office functions and processes.
- Prepare and submit requisitions using finance self-service, for Enrollment Services.
- Work closely with the Dean of Enrollment Services and Research Analyst in Institutional
- Research on the "Here to Help" process. Coordinate outreach to students as needed, request checks when necessary, track check requests and success of students helped.
- Oversee the Here To Help Program, establishes appropriate response to error conditions; verifies data entry and reviews output for errors and completeness; consults with users; utilizes Qualtrics survey tool to gather needed information from students to assess and inform college budgeting for Here to Help; and participates in the preparation of budget requests, provides supporting documentation for approval and inclusion in the overall final budget
- Assist the One-Stop Director with the collection and verification of new part-time employee paperwork as needed for HR/Payroll. Coordinate and submit requests for access to administrative software systems, network drive access, office keys and needed supplies.
- Work with full-time staff to coordinate projects for the part-time and work-study staff.
- Assist in coverage of the service area and work one-on-one with students as needed.
- Maintain a basic knowledge of federal, state, and local Financial Aid, Admissions and Enrollment policies and procedures.
- Accurately process student payments, inclusive from receiving payment to reconciling cashier sessions.
- Provide students with accurate and appropriate information about the billing process and their student account.
- Support the Enrollment Services operations on either campus periodically to help with coverage and/or with training of staff during peak registration periods on evenings and weekends as needed.
- Maintain and update Enrollment Services webpages as needed.
- Performs other related duties at the direction of the Dean of Enrollment Services or other members of the management team.
The Human Resource Division Classification Specification for this position is available in the Human Resource Department.
Requirements:
QUALIFICATIONS:
- Knowledge of the principles and practices of office management, general report writing and data preparation and analysis.
- Ability to use general office equipment and higher education platforms such as BANNER, Navigate, Cognos, Zogotech, QLess, Constant Contact, among others.
- Capacity to understand, explain and apply the laws, rules, regulations, policies, procedures, specifications, standards and guidelines governing assigned unit activities.
- Ability to analyze and determine the applicability of data, to draw conclusions and to make appropriate recommendations
- Ability to establish rapport and maintain harmonious working relationships with persons from varied ethnic, cultural and/or economic backgrounds.
- Ability to exercise discretion in handling confidential information.
PREFERRED QUALIFICATIONS:
1. Bilingual (Spanish)
2. Community College Experience
3. Successful experience interacting with culturally diverse populations.
4. Excellent written and verbal communication skills.
SUPERVISION RECEIVED: Reports to the Dean of Enrollment Services
COVID VACCINATION REQUIREMENT:
Candidates for employment should be aware that all North Shore Community College students, faculty and staff are required to be fully vaccinated by January, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.
Additional Information:
SALARY RANGE: $47,346.00-$66,534.00 per year with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at step #1 ($47,346.00) of the range or as adjusted in accordance with the AFSCME collective bargaining agreement.
Full time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click HERE for a highlight of these benefits.
STARTING DATE: May 2023
North Shore Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in it programs and activities as required by Title IX or the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Action of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquires or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, Nick Royal, the Massachusetts Commission Against Discrimination or the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. North Shore Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistic Act, which can be found on the disclosure page of the College's website by clicking here.
Application Instructions:
Send resume and cover letter indicating how your experience matches the qualifications for the position no later than May 1, 2023.
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