Administrative Assistant, Center For Student Success

Description

The Administrative Assistant in the Center for Student Success (CSS) provides support to the Dean of Student Success as well as the departments that comprise the CSS: Academic Services; Career Services; Accessibility Services; Title III; and the Tutoring Center. The CSS office is a fast-paced environment that requires multi-tasking skills while maintaining a friendly and professional demeanor. The Administrative Assistant must be proactive and take initiative to foresee and solve issues that arise with minimal supervision. As the public face of the CSS, the Administrative Assistant must be approachable and easily engage with a diverse audience. This person must be collaborative and flexible, and must evidence the well-developed problem-solving skills needed to manage an office with significant student, faculty/staff and parent traffic to a high professional level.

Examples of Duties

Providing administrative support for all departments within the CSS (Academic Services, Career Services, Accessibility Services, Title III, and Tutoring Center);

Managing the services associated with Accessibility Services, including: fielding student and parent inquires about the accommodations process; maintaining up-to-date student files in a secure and confidential filing system; managing the testing schedule and collaborating with faculty to procure and return exams, proctoring exams to ensure the integrity of the testing room as well as serving as reader/scribe during testing when needed.

Performing clerical duties including photocopying, sorting, filing, managing incoming and outgoing mail, ordering, billing, scheduling of department activities/appointments/travel plans, preparation of purchase orders (POs) and requests for payments (RFPs), maintaining office inventory; completing various mass mailings/emailings, and managing significant telephone traffic that requires broad, general knowledge of the University and its various departments as well as its Schools/Colleges and their majors in order to direct calls and answer questions;

Maintaining confidential and up-to-date student files and records and running confidential reports in the University’s student records management system;

Maintaining Excel sheets of data from School Withdrawals, Leaves of Absence, Accessibility Services, and New Student Orientations;

Providing data to the dean for compilation of annual reports;

Assisting with the registration, management and execution of special events/projects such as summer and winter New Student Orientations, pre-semester orientation week (EAGLEWeek), and other student events (nights and weekends will occasionally be needed; orientation weeks will involve long hours);

Managing office requests for maintenance or technology needs through the IT and Maintenance Direct systems;

Maintaining all office spaces to a high standard of organization, cleanliness and accessibility;

Training and supervising work study students;

Regular and punctual attendance;

Working effectively with others and adhering to all University policies; and

Other duties as assigned.

Typical Qualifications

Required Level -
Must be proficient in Microsoft Office applications and Google applications; must have strong problem-solving and collaborative skills; must have excellent oral and written communication skills; must have experience in working with young adult populations and must evidence a willingness to support a diverse student population; must evidence a willingness to broaden and deepen areas of expertise in supporting student populations.
Preferred Level -
Experience as a higher education student; experience working with students in a higher education setting, experience building positive relationships with students, including experience with a diverse student population; understanding of the challenges presented by underperforming students; experience managing a busy office setting.

Supplemental Information

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The employee must be able to sit for long periods of time, be able to work ergonomically, and be able to lift up to 10 pounds. There may also be a good deal of walking depending on your role within the department.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The work environment at Husson University is one of a relaxed professional setting and faculty, staff, and students may possibly share workspaces. The noise level in the work environment is typically quiet.
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