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SalaryHighly skilled administrative position providing technical and clerical support for the various functional areas within the Beard Center for Student Success (CSS). As such, the position is expected to conduct a wide range of activities to ensure efficient operations of the CSS and successful achievement of excellent customer service and student support initiatives. As the primary customer service representative for the CSS, this position serves as the first point of contact and requires extensive interactions with CSS staff, faculty, students and the public on a daily basis. As such strong written and verbal communication skills, organizational and interpersonal skills are a necessity.
DUTIES AND RESPONSIBILITIES:
Serves as the first point of contact for the CSS, answering the CSS phone and emails and directing inquiries to the appropriate person or department
Follows up with phone calls, emails, and official written communication
Interfaces with staff, faculty, students, and visitors to the CSS in a professional and confidential manner
Processes procurement card reports for CSS staff
Provides administrative and back-office support to CSS staff including:
Preparing meeting minutes
Assisting success coaches in updating student information in Banner
Drafting student standing letters
Preparing mailings
Other duties as assigned
Assists with the coordination of CSS initiatives and events including reserving rooms, ordering food, printing agendas, etc.
Coordinates the Beta Gamma Sigma Induction Ceremony
Coordinates Commencement activities for the School of Business
Supervises student workers assigned to the CSS
Prepares the common final exam schedule
Maintains shared Outlook calendars
Annually updates documents including curricular overviews and semester schedules for master’s programs
Processes supply requisitions
Oversees organization of work-rooms, storage rooms and maintenance of office equipment
Serves as a back-up to the Student Support Specialist
Performs related duties as assigned by supervisor
Completes other duties as assigned
REQUIREMENTS:
Minimum qualifications:
Associate’s degree from an accredited institution and 3-5 years of administrative experience.
Excellent written and oral communication skills to assure superior customer service and a positive overall impression of the School
Exceptional interpersonal skills; able to interact effectively with diverse constituencies, including faculty, staff, students and the general public
Highly organized and detail-oriented to ensure a high-quality work product
Excels at multi-tasking and able to work with distractions
Experience and training in an office environment, with knowledge, skills and abilities required to perform the essential job functions. This includes demonstrated proficiency with current Microsoft Office Suite: Word, Excel, PowerPoint, Teams, Access, and Publisher as well as Outlook e-mail
Event planning experience
A valid driver’s license in good standing.
Preferred qualifications:
Bachelor’s degree from an accredited institution.
Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required to perform the essential job functions. This includes, but is not limited to, the following:
Willingness and ability to learn various University systems (Banner, Cognos, Slate, Canvas, Chrome River, etc.)
Capacity to work with minimal supervision and make effective decisions
Willingness to take ownership of initiatives to modify and improve procedures
Commitment to engaging with colleagues in a collaborative, respectful and collegial manner
A strong work ethic and punctuality
Commitment to the University’s values of diversity, equity and inclusion, and recognition of the importance of treating each individual with dignity and respect consistent with the University’s Mission. Demonstrated experience with, and understanding of, the broad diversity of the University community (students, faculty, staff and others).\
Ability to establish and maintain effective working relationships with the University Community.
Ability and willingness to contribute actively to the mission of the University and to respect the Spiritan Catholic identity of Duquesne University. The mission is implemented through a commitment to academic excellence, a spirit of service, moral and spiritual values, sensitivity to world concerns, and an ecumenical campus community.
APPLICATION INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values equality of opportunity as an educational institution and as an employer. We aspire to attract and sustain a diverse faculty and staff that reflects contemporary society, serves our academic goals and enriches our campus community. We particularly encourage applications from members of underrepresented groups and support dual-career couples through our charter membership in this region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and its Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement. Those invited to campus for an interview may be asked about ways in which they see their talents contributing to the continued growth of our community and furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community, the Congregation of the Holy Spirit. Duquesne University is Catholic in mission and ecumenical in spirit. Motivated by its Catholic identity, Duquesne values equality of opportunity both as an educational institution and as an employer.
