Administrative Assistant

GRACE is seeking an energetic, organized, mission-minded individual to provide administrative support to the Client Services Department for the role of_ Client Services Support Aide_.
Responsibilities of a Client Services Support Aide include but are not limited to:

• Directs guests to appropriate departments via phone or in-person.
• Answers incoming calls and screens program inquiries, assist people by answering basic questions about program’s services.
• When appropriate, provides assessment of callers to help determine next steps for assistance.
• Handles initial steps in assisting clients during intake (computer log, intake information, file updates).
• Maintains client files and purges as policies indicate.
• Trains new hires, volunteers and interns regarding check in process of clients.
• Prepares documents, schedule meetings, and assists in registering participants in support of Client Services special events.
• Collects mail from post office, sorts, and distributes mail including recording payment details of all received checks and processing donations when necessary.
• Assists in the collection of invoices for Client Services and Transitional Housing.
• Provides administrative support to all departments.
• Ensure that all common areas are clean and kept in good order.
• Assist with special assignments related to program events/services.
• Assist Client Services Manager in the completion of monthly reports as needed.
• Other duties as assigned.

Education/Experience
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Minimum qualifications:

• Proficient in Microsoft Office software.
• Must be 21 years of age or older due to insurance requirements; must have a valid Driver License.
• Office management experience.
• Database management skills.
• Bilingual in English and Spanish is preferred.

Benefits: We have a comprehensive benefit package to best support your overall well-being

• Medical/Dental/Vision
• 401K, PTO, Supplemental Insurance Options (Cancer, Hospital, Life, plus more)
• Employee Assistance Program
• Eligible after first 60 days.

Pay: $17.00/hour; paid semi-monthly.
Client Services Support Aide position reports directly to the Client Services Manager. All offers of employment are contingent upon the results of reference checks, a criminal background check and drug screen.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Grapevine, TX 76051 (Required)

Work Location: In person