Administrative Assistant

SUMMARY: Assists the managers and supervisors in the performance of their
duties. Assists in ordering parts needed for scheduled repair orders. Answers incoming calls and directs them to the appropriate person/department to achieve excellent customer service. Greets customers and
provides information as requested.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Reviews repair orders and records type and scope of service to be performed.

Maintains customer files.

• Updates maintenance manuals, bulletins, and other technical data from

manufacturers and distributors.

• Prepares estimates, memos and letters as directed.
• Answers phones promptly and courteously. Greets customers quickly and fosters positive customer relations.
• Secures credit authorization when necessary.
• Assists with warranty duties, explains process to mechanics and helps warranty clerk as needed.
• Keeps records of repairs and installation, and hours required on each job.
• Files all technician time on all non-warranty repair orders.
• Opens and closes out all non-warranty repair orders.
• Performs general office duties, i.e. filing, typing, faxing, etc.
• Ability to operate and understand various PC based programs and invoicing system.
• Monitors and orders office supplies.
• Ability to multi-task under pressure.
• Must be a team player.
• Maintain safe work environment.
• Maintains a professional appearance.

QUALIFICATIONS AND POSITION REQUIREMENTS: The individual must be
able to perform each essential duty satisfactorily. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education and/or Experience: One-year certificate from college or technical school; or three to six months’ related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENCES and REGISTRATIONS: Valid Driver’s License and clean driving record.

PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to sit; use hands to handle or feel objects or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee is occasionally required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Work Remotely

• No

Job Type: Full-time

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person