Administrative Assistant

JOB FUNCTION/ PURPOSE

The Administrative Assistant I is responsible for performing basic administrative support.

RESPONSIBILITIES

• Answers and direct phone calls, including distribution of off-hours messages.
• Assists and directs all guests, clients and customers for meetings, appointments and service.
• Performs general office support duties including copying, filing, mailing and faxing; maintaining office directories and filing systems; managing office supplies. May also perform support tasks related to customer service, finance and human resources as needed.
• Schedules meetings, books conference rooms and assists in meeting support. Initiates action items from manager's meeting notes and distributes accordingly.
• Coordinates catering for events.
• Prepares basic correspondence (email, letter, etc.) as directed by manager and appropriate team members.
• Assists with special projects.
• Other duties as assigned (region specific).

Education/Experience: High School Diploma or GED and 1-year related experience.

Technical: Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Ability to work with numbers, including calculations & cash handling. Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine. Working knowledge of billing and payment processing. Familiar with rate orders & contracts.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality:Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing for Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

TRAVEL

Limited - as needed.