Administrative Assistant

POSITION SUMMARY:

The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Homes (BHH) and the Multi-Systemic Therapy (MST) programs, and to the ABH Administration Department. This position supports ABH® and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work.

DUTIES AND RESPONSIBILITIES:

• Performs all front desk responsibilities including but not limited to: welcoming visitors, answering phones, distributing mail and faxes, validating parking tickets, scanning and copying documents, ordering and organizing office and kitchen supplies;
• Provides and coordinates a wide array of administrative and provider relations support services for the Behavioral Health Home (BHH) and the Multi-Systemic Therapy (MST) program.
• Provide excellent customer service to clients and providers in a professional and respectful manner, promoting positive practices through communication and mutual education. Customer service activities may include checking client eligibility, making referrals, processing requests, and occasionally interacting with state and community organizations agencies for the BHH and MST programs;
• Provides support/service to providers including orientation and education of providers and staff and incorporating BHH and MST contract policies and procedures;
• Perform a wide variety of administrative and support tasks, including, but not limited to, composing correspondence involving routine and complex matters, fielding telephone calls, updating programmatic materials as needed, and assisting with mass mailings for the BHH and MST programs;
• Assists in provider credentialing/re-credentialing processes, including but not limited to preparation and mailing/emailing of credentialing documents, review of returned documents, performance of primary source verification, and documentation of credentialing information in the electronic data systems;
• Provides telephone support for incoming calls to the main ABH phone number as well as the BHH and MST phone numbers.
• Performs other tasks/responsibilities as required to support the business operations of the departments and of ABH. This may include, but is not limited to, supporting the TAMS program;
• Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information;
• Attends all required staff, supervision and training meetings;
• Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures;
• Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities;
• 1-3 years of demonstrated work experience in an Administrative Assistant or related position;
• Attends annual Conflict of Interest training.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines;
• Demonstrated experience of being able to type a minimum of 40 w.p.m.;
• Good organizational and problem-solving skills;
• Demonstrated knowledge of office administration, planning and records management;
• Strong attention to detail; ability to work on multiple tasks and meet deadlines;
• Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet;
• Strong written and verbal communication skills required.
• Cultural Competency.