Administrative Assistant

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital, and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Rooted in the 100-plus-year legacy of its founding partners, the network spans the Northeast with 128 physicians, over 1100 employees, and 28 locations from Connecticut, New York, and Massachusetts.

Middlesex Orthopedic & Spine Associates is seeking a remote full-time Administrative Assistant to join our team in Middletown, CT. We are a growing practice with ample opportunity for career growth. Competitive salary offered.

What you’ll do:

Channel your expertise as an Administrative Assistant and allow your keen attention to detail shine as you take on this important role. This position plays a key role in the efficient and effective clinical and administrative operations of the practice. Join a dedicated team focused on empowering orthopedic and spine specialists to transform patient lives and to be the best orthopedic and spine network in our community.

Responsibilities/Duties:

• Works directly with Physician and Team to ensure proper scheduling and patient care. Includes monitoring team communication and decision-making.
• Creates, updates, and accesses confidential patients’ data in EMR with a high level of confidentiality and accuracy.
• Main contact for all Provider correspondence and patient issues.
• Demonstrate the ability to prioritize and multi-task.
• Handles high volume inbound and outbound calls to and from patients in a timely manner, addressing patient needs or issues.
• Obtains appropriate demographic and insurance information. Updates and makes appropriate changes in EMR.
• Obtains insurance verification, authorization, and/or referrals for services as needed, advises patient of these requirements.
• Schedules patient appointments with the appropriate Provider in accordance with schedule template.
• Ensures patient records are accurate and complete.
• Informs patients of any copay or out of pocket costs; collects payments for services as needed.
• Retrieves messages from voicemail, email, and EMR; responds to patients and outside agencies promptly.
• Documents all patient encounters in EMR and routes appropriately.
• Tasks appropriate PA Triage message group for prescription refills and patient messages. Verifies pharmacy.
• Assists with troubleshooting of Patient Portal issues.
• Conducts daily chart review for upcoming appointments, ensuring accuracy and completion of patient appointment details, demographics, and insurance eligibility.
• Manages and monitors Provider schedules, and blocks schedules when appropriate.
• Works Orders and obtains authorizations. Routes Orders as appropriate.
• Works closely with Front Desk; cross covers when needed.
• Receives and processes faxes and routes as appropriate.
• Communicates with the entire team to include, including Physician, PA/APRN, Medical Assistant, Surgical Scheduler, and Administrative support.
• Observes telephone flow; offering or requesting assistance as needed.
• Other duties as assigned by the Manager.
• Communicates effectively and professionally with patients, teammates, and providers.
• Reschedules patients as needed and works Waitlist. Creates Relatient Broadcast as needed to contact patients.

• High School Diploma or Equivalent required.
• 2+ years’ experience in a healthcare-related field, with specific administrative experience required.
• Able to multi-task, work independently/productively, and be efficient in completing their duties.
• Possess the ability to analyze, retain, and resolve issues and provide superior customer service to the client base.
• Proficient in Microsoft Word, Excel, and Power PowerPoint.
• Be organized and cooperative under stressful conditions.
• Ability to be a team player, communicate effectively, and meet deadlines.