To succeed as an Accounts Receivable professional, you should be a skilled and thorough researcher with excellent communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.
Responsibilities:
- Identify problem accounts with payors; investigate and correct error, follow-up on missing account information, and resolve past-due accounts.
- Research inquiries regarding past-due balances and insurance guidelines.
- Resolve delinquent accounts; prepare payment plans and monitor adherence to plans by guarantor; direct accounts to inside collection department when necessary.
- Prepare reports to identify and resolve Accounts Receivable issues.
- Post data; verify and perform mathematical computations; maintain files.
- Compose and type routine correspondence, memos, letters, appeals, etc.
- Work with practices within the organization in getting any necessary or requested documentation for patients, insurance carriers or other areas.
- Identify patient accounts for collection action when delinquent or when unable to contact patient or guarantor.
- Process the Account Receivable Report.
- Initiate contact if there is a delay in responding to statements or claims.
- May process incoming and outgoing mail.
- Verify all patient and guarantor demographics are entered correctly when confirming account for refunds team.
- Enter contact notes related to all communications regarding account including phone, email, letter, spark, TEAMS, and all other methods of communications between patient, guarantor, insurance carrier, practice, and surgeon.
- Provide the utmost level of customer service to the practice.
- Perform tasks for other Accounts Receivable representatives while they are on vacation.
- Provide support for other team personnel during periods of high activity.
- High school diploma or equivalent required.
- At least three (3) years’ experience in a similar role.
- Understanding of dental and medical insurance.
- Proficient in Microsoft office applications including Word, Excel and Outlook.
- Excellent communication, research, problem-solving, and time management skills.
- High level of accuracy, efficiency, and accountability.
- Attention to detail.
- Bachelor’s degree in accounting, finance, or related field preferred, or equivalent experience within field preferred
- 8 hour shift
- Monday to Friday
- 401(k) matching
- Dental Insurance
- Health insurance
- Life insurance
- Referral program
- Vision insurance