Accounts Receivable Representative

The duties of an Accounts Receivable (A/R) Representative include collection calls and/or correspondence in a fast-paced goal-oriented collections department. Responsibilities include but are not limited to, monitoring and maintaining assigned accounts, customer calls, account adjustments, small balance write offs, customer reconciliations, and credit and rebill pre-processing. Contacts domestic and international customers with delinquent accounts, initiates proper action and maintains records. Accountable for reducing delinquency for assigned accounts. Enlists the efforts of sales, A/R Manager and A/R Supervisor; when necessary to accelerate the collection process. Obligated to communicate and follow up effectively with sales and customer service departments regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with external and internal customers.

Responsibilities:

• Reviews Accounts Receivable Aging and open item reporting of delinquent accounts tied to assigned portfolio and initiates collection action by contacting each account. Timely and accurate updating of collection notes and “reason” coding tied to Accounts Receivable open items.
• Prepares correspondence on delinquent accounts requiring special handling. (i.e. Third-party Collections, Certified Letters, Tax Certificates, etc….)
• Re-runs invoices and fax or mail as needed.
• Researches disputed delinquent account balances.Initiates paperwork to correct errors including misapplied payments, freight issues, Price discrepancies, etc.
• Reports status of all delinquent accounts assigned. Including but not limited to daily Credit Hold Reporting and any additional reporting required by A/R Supervisor.
• Reconciles short payments and debit memos. Researches and determines eligible items that require write-offs or other adjustments and accurately processes G/L coding tied to Accounts Receivable item clearing and /or relevant application offsets.
• Reconciles and identifies tax exempt discrepancies and conveys any items that require adjustment to the Tax Department
• Is a back up for department functions (i.e. switchboard, mailroom, cash-receipts support, pricing agreement entries, back up assistance for new account entries). Assists in special projects as requested.
• Performs other duties and assignments as required by management.
• Maintains timely availability tied to Cooper Surgical’s ACD Line (Automated Call Distribution), in order to meet varied external and internal inbound customer inquiries tied to Accounts Receivable.
• Performs duties tied to customer Credit Card processing; utilizing Cybersource software; while adhering to inherent fraud and security risk management procedures.
• Challenges processes and provides strategies/ideas for improvement

Qualifications:

• Familiarity with office equipment—computer, fax, calculator, copy machine, etc.
• Prior Accounts Receivable experience of at least two years and high-volume corporate Collections /B2B collection experience.
• Working knowledge of Microsoft suite of products, including Excel (Intermediate Level), Word, and Outlook.
• Knowledge of Billing and Collections procedures tied to Accounts Receivable.
• Strong attention to detail. Customer first commitment.
• Experience with wIntegrate / Dataflo, Access, or Microsoft Dynamics (preferred). Excellent written, verbal communication and negotiation abilities to both internal and external constituents. Ability to prioritize and manage multiple responsibilities.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person