Account Clerk I

The City of Crescent City is seeking an Account Clerk I. Under direct supervision, this position performs cashier and receptionist duties; provides exceptional customer service; processes and maintains utility billing records and accounts; performs a variety of routine clerical and financial recordkeeping duties in support of assigned function or program duties; and performs related duties as assigned.

Duties include, but are not limited to the following:

• This position is required to provide exceptional customer service to the public in all forms of communication.

• Performs cashier functions, includes receiving utility and other revenue payments via cash, check, and credit card, makes change, issues receipts, posts in cash receipt program and reconciles cash drawer.
• Prepares and makes bank deposits.
• Assists utility customers, in person, by email, and on the telephone, by providing answers and information regarding specific account information, discrepancies and/or basic accounting procedures.
• Provides information and instruction regarding starting and discontinuing water/sewer service.
• Coordinates and processes applications for city business licenses in accordance with established procedures.
• Performs receptionist duties by answering questions, providing information and directing the public appropriately, by telephone and in person.
• Operates a computer for data entry and related report generation, using common business software applications, as well as industry specific applications.
• Operates a ten-key calculator with speed and accuracy.
• Operates a variety of office equipment, including postage meter, copy and fax machine, scanner, and multi-line phone system.
• Maintains and updates customer account information.
• Prepares and processes utility account billing.
• Processes and coordinates utility turn-ons, turn-offs, re-reads, and work orders.
• Coordinates work with meter readers.
• Performs general office support duties, including filing, record-keeping and preparation of routine correspondence.
• Utilizes various computer programs and applications; enters and maintains data, generates reports from a database; creates spreadsheets and generates reports using spreadsheet software; creates documents using word processing software.
• Assists other department staff as needed.
• May cross train and learn functions of other Finance department positions and provide back-up when necessary.
• Performs other related work as required.

KNOWLEDGE & ABILITIES:

Knowledge of:

• Modern office methods, practices and procedures.
• Basic business math.
• Principles and practices of cashiering and accounting for cash.
• Techniques providing a high level of customer service to the public and city staff, in person, by email, and over the telephone.
• Computer word processing and spreadsheet software.

Ability to:

• Perform mathematical calculations rapidly and accurately.
• Accurately operate a ten-key calculator at a speed sufficient to meet department objectives.
• Operate a variety of standard office equipment.
• Accurately type and perform word processing and data entry at a speed sufficient to meet department objectives.
• Understand and follow oral and written directions, policies and procedures.
• Work efficiently in Microsoft Office in a Windows environment.
• Successfully learn and operate accounting and utility billing software systems.
• Provide a high level of customer service to the public and to city staff.
• Respond effectively and courteously in a wide range of situations while dealing with a diverse general public and city staff.
• Effectively communicate, both verbally and in writing, in the English language.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Obtain working knowledge of other City department operations and functions.
• Cross-train and learn operations of other Finance Department positions if necessary.

SUPERVISION: This position is supervised by the Director of Finance. This position has no supervisory responsibility.

Interested applicants please Apply today! The City of Crescent City makes reasonable accommodations for the disabled. Individuals requiring any accommodation in order to participate in the selection process must inform the Human Resources Department in writing no later than the final filing date stated in the job announcement.

Note to Applicants
Please make sure your resume and online application can demonstrate your skills and abilities as well as how you meet the minimum qualifications as described in this posting. The City's talent mission is to recruit, hire and retain the best qualified and most diverse workforce possible. The City of Crescent City is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age, disability, pregnancy, military/veteran status, marital status, genetic information, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws.

The City also prohibits harassment of applicants or employees based on any of these protected categories.