Workforce Development Operations Coordinator

Primary Functions:

The position of the Operations Coordinator will be a high energy, multi-responsibility position that will oversee the daily operations of the Workforce Development (WFD) area. Responsibilities includes implementing the WFD training programs, daily program delivery needs, instructor related needs, student support services, client/partner related needs, and interdepartmental coordination and communication. The position requires excellent organizational, time management, and communication skills. Flexibility, creative problem solving, and independent decision making are also required. The position is primarily funded by an Office of Strategic Workforce Development Grant until December 2025.

Major Responsibilities Include:

• Manages and prioritizes the daily WFD communications flow both internal and external (email, phone, other)
• Oversight of WFD program delivery at all locations proprietary and independent
• Operational liaison with program partners and delivery sites
• Provides customer service for current and potential students
• Responsible for WFD course registration oversight, maintenance and enrollment
• Manages data collection for reports
• Manages book inventory for programs
• Work with the Director of Workforce Development, Associate Director, Director of Healthcare and Director of IT:
  • Program Scheduling
  • Program fairs, open houses, and recruitment fairs
• Program Enrollment
• Program Completion and Certificates
• Employment follow-ups
• General office responsibilities:
  • Reception
  • Record keeping
  • Office organization
• Maintains an office presence on the home and extension campus sites
• Other duties as assigned by the ADWFD and DWFD

Minimum Qualifications:

• Associates Degree preferred, High School Diploma required, with 1-3 years of professional experience.
• Intermediate knowledge of:
  • Microsoft Word, Excel, Outlook and PowerPoint
• All required vaccines to work in a medical setting are current and up to date
• A valid NYS license and reliable transportation

Preferred Qualifications:

• An entrepreneurial mindset
• A basic understanding of the medical industry
• Experience with traditional and digital marketing

Job Specific Competencies:

• Ability to take direction
• Able to multi-task
• Highly organized
• Positive workplace attitude
• Extremely high attention to detail, problem solver and able to take initiative
• Maintains a high level of professionalism
• Interpersonal communications skills to work with both internal and external constituents, particularly prospective and current students, instructors, and clients/partners
• Able to work in fast paced environment and meet specific deadlines
• Student-focused, customer service orientation
• Self-motivated and self-directed
• Knowledge of data base systems - experience with a student information system preferred
• Excellent phone and writing skills
• Conflict Management skills

Position Specifications and Working Conditions:

Student Success:

• A commitment to enriching the lives of students by promoting a positive learning environment; enhancing the quality of the student experience; and philosophically supporting programs and policies that facilitate student success.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is frequently required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision. Ability to travel within the nine counties of Western New York. Must possess a valid NY State Driver's License.