Manager, Development & Operations

Background

Worldreader’s mission is to get children reading so they can reach their potential. Since its inception in 2010, Worldreader has helped over 22 million people worldwide, including those living in crisis and conflict settings. This is a great opportunity to be a part of a global team that is bringing reading to children who need it most.

Job Summary

Reporting to the Director of Strategic Engagement, the Manager, Development & Operations will be a part of Worldreader’s Development team. You will be responsible for operations, Salesforce management, and contributing to donor engagement strategies.

This is a full-time remote position based in Atlanta, GA or New York, NY.

Duties/Responsibilities

Donor Engagement

• Strategic oversight and implementation of our Annual Giving program.
• Support the fundraising team to scale donor and prospect engagement efforts.
• Implement a donor cultivation plan, focusing on growing relationships with high-level donors and corporate partners.
• Coordinate with internal stakeholders to plan communications that increase donor engagement.

Development Operations, Reports, & Analytics

• Develop and manage operational systems and processes to support the fundraising team.
• Prepare reports and analytics to track fundraising progress and provide insights for strategy adjustments.
• Manage prospecting efforts to identify and qualify new donor sources including individuals, corporations, foundations, and multilateral organizations.
• Plan live and online cultivation, solicitation, and stewardship fundraising events.

• Strategic oversight of cultivation information on donor psychographics.
• iWave Prospect research and implementation.
• Ensure accuracy of gift reporting, analytics, and KPIs to track individual metrics and team-wide outcomes.
• Perform critical administrative tasks including but not limited to gift processing and donor acknowledgements.

Salesforce Management

• Serve as the Salesforce Data Lead and point-of-contact for CRM-related issues.
• Manage configuration changes, including but not limited to flow, assignment rules, approval processes, and reports.
• Identify underutilized platform features, and research best practices and scalable solutions to create an exceptional user experience.
• Improve data quality, implementing rules and automation as needed.
• Perform system maintenance including security reviews, release updates, health checks, and optimization.
• Set up new donor information, update revenue opportunities, and constituent records.

Desired Skills & Qualifications

• Minimum of 5 years experience in nonprofit fundraising, operations, and/or data management.
• Must reside in New York, NY or Atlanta, GA area.
• Strong knowledge of CRM donor databases (Salesforce highly preferred), including best practices for tracking and reporting.
• Exceptional ability to prioritize multiple tasks and meet deadlines.
• Ability to identify areas to increase efficiency of our development systems.
• Proficiency in Google Office Suite and Salesforce.

Education & Experience

• Bachelor’s degree with preference given to candidates with professional non-profit fundraising certifications, training and/or degrees.
• Demonstrated organizational and project management skills with experience in planning, executing, and completing multiple complex projects.
• Experience in developing an annual fund preferred.

Physical & Travel Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Possible occasional travel.

Salary & Benefits

The annual salary for the position for a candidate based in Atlanta or New York will be between $78K - 85K. Final salary within this adjusted range will also be determined by the candidate’s years and type of experience and qualifications.

We hire and invest in smart and tenacious people who are committed to our mission and a fun, inclusive work environment. Some of our key benefits include:

• Flexible working hours
• Remote working environment with opportunities to meet in person
• Two one-week company closures per year
• Competitive compensation and benefits
• Paid holidays and time off

How to Apply

Worldreader is an equal opportunity employer and strongly encourages applications from persons with disabilities, women, and other underrepresented applicants. Applicants must be legally authorized to work in the US and can produce proof of authorization.

Your personal data will be processed in accordance with Worldreader's candidate privacy notice.

Please submit your CV in English.