Director Of Development Operations

Title of Position: Director, Development Operations

Department: Development

Reports to: SVP, Development

Salary: $105,000.00

FLSA Status: Exempt

Positions reporting to this position: None

Purpose of the Position:

Reporting to the SVP Development, the Director of Development Operations plays a crucial role in overseeing and managing various aspects of fundraising and data management operations within the organization. This position is responsible for ensuring the accuracy and efficiency of Salesforce administration, fundraising technology administration, data analytics and reporting, stewardship programs, and development support. This role requires a mindset for strategy and operational delivery combined. In this pivotal role, attention to detail, technical proficiency, and dedication to maintaining data accuracy will be essential to the success of Win’s development efforts. Your contributions will enable us to engage constituents effectively, make data-informed decisions, and advance our mission.

The Director incorporates best practices for data maintenance, identifying biographical and gift entry errors and working with the Director of Database Management and Stewardship on proactive data cleanses.

RESPONSIBILITIES

• Oversee accurate management of all donor gifts in our CRM database (Salesforce) and other tracking tools. Supervise full scope of gift processing to ensure that gifts are accurately captured and coded.
• Maintain and improve data entry procedures and coding standards. Document standard operations procedures and maintain digital library of current policies, forms, and training materials.
• In partnership with Development Coordinator, oversee generation of receipts, acknowledgment letters, and managing thank you letter personalization.
• Oversee moves management record keeping and reporting for individual and corporate fundraising teams.
• Work collaboratively with the finance department to complete regular reconciliations to ensure all donations are accurately accounted for, allocated and reported.
• Oversee the production of detailed and summary daily, monthly and quarterly gift reports for SVP Development and the Executive Team
• Working in conjunction with development team members, reviews open pledges for accuracy at start of fiscal year and coordinate with Finance team. Generate regular and ad-hoc reports for the development and finance departments to enable effective tracking in and management of donations and donors.
• Oversees data integrity projects including ad-hoc and large scale data cleansing efforts and coordinates the development and use of reports and data extracts to monitor data accuracy, quality and consistency.
• Implement data quality controls and routinely audit data to maintain high levels of accuracy.
• Develop, maintain, and improve data transfer systems that seamlessly connect Salesforce with online fundraising and email platforms, as well as other departments and technologies.
• Continuously optimize data transfer workflows for efficiency.
• Offer ongoing support, training, and guidance to team members on Salesforce-related matters.
• Manage all aspects of Classy WHAT ELSE technology, including configuration, maintenance, and optimization.
• Develop and generate reports to support development team metrics.
• Supervises and mentors the Director of Database Management and Donor Stewardship, and the Development Coordinator.???
• Serves as the Development Department’s lead liaison to the IT Services Team
• Participates in advancing EDF’s Diversity, Equity, and Inclusion goals to ensure that people from all backgrounds and experiences feel connected, included, and empowered to address environmental and organizational challenges in alignment with EDF’s mission and core values.
• Maintain Better business bureau (in collaboration) , combined federal campaign, guidestar, charity navigator, Etc.
• CHAR 500 (Gala), sheet for Eileen for insurance purposes

Qualifications:

• Bachelor’s degree required, as well as a minimum 6-8 years working directly with donor data and/or information services at large, complex fundraising organizations. Must have comprehensive knowledge of Salesforce and current Development methodologies.
• Demonstrated experience managing best practices and business rules, creates fundraising reports for segmented audiences, maintains data hygiene, and manages a donor database.
• Must have the ability to creatively problem solve, think strategically and to anticipate the impacts of decision-making across multiple departments.
• Strong interpersonal and communication skills; must be able to effectively analyze, interpret, evaluate, and communicate simple and complex technical information to a non-technical audience. The ability to disseminate complex information and business rules to a wide audience with varying skill sets is a plus.
• Demonstrated experience collaborating with other departments from a Development perspective, ideally, IT and Finance offices.
• Strong project and time management skills, with the ability to balance multiple priorities in a fast-paced environment.
• Sound judgment and decision-making skills; exceptional attention to detail and demonstrated ability to work with highly confidential information a must.
• Comfort with using personal computers, tablets, and software programs for retrieving, organizing, researching, and presenting appropriate donor/prospect information.
• Proficiency with MS Office, including Word, Excel and PowerPoint;
• Fundraising Technology: Knowledge of online fundraising platforms like Classy
• Orient new hires on Development Operations procedures, train on use of Development database, and conduct regular trainings for department staff.

Essential Functions:

• Must be able to travel to Win sites, meetings, and trainings throughout New York City.
• Ability to work independently and proactively
• Strong collaboration and change management skills

Core Competencies:

• Leading Others: Uses guidance from leaders to form action plans and strategies for improvement. Manages programs, policies & procedures to support organizational culture. Demonstrates flexibility, adaptability and initiative. Able to assess strengths and weaknesses of team and plan for improvements confident and clear in making decisions and setting direction. Engages team to achieve high standards
• Facilitating Change: Understands the change management process; supports innovation. Supports staff as they adjust to change; offers training & coaching as needed. Anticipates resistance & strategizes to reduce barriers to achievement. Assists in overcoming resistance to change. Supports critical large-scale changes. Develops and meets challenging but achievable goals.
• Managing Performance: Able to set high standards while negotiating deliverables. Leads and participates actively in team meetings. Monitors performance against standards, shares expectations clearly. Gives feedback in writing and verbally; documents performance concerns. Available to answer questions, offers support to team in achieving goals. Develops creative ways to motivate and engage staff in Way to Win.
• Applying and Developing Expertise: Understands and upholds policies described in Win’s Employee Handbook. Uses Motivational Interviewing and Trauma Informed Care effectively. Encourages acquisition of increased knowledge and skill. Applies technical knowledge to solve problems quickly and effectively. Understands, implements rules and regulations of stakeholders. Pays attention to detail and manages time effectively
• Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Promotes cultural diversity. Builds strategic relationships in positive ways. Works collaboratively; relies on and supports colleagues in achieving results. Uses effective written communication with clear and appropriate tone. Listens well and actively engages with honesty and integrity.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

Link to apply:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0f3c1b89-3b8c-4140-a849-f6664b24384c&ccId=19000101_000001&jobId=476954&lang=en_US

Job Type: Full-time

Pay: From $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have a minimum 6-8 years of professional experience working directly with donor data and/or information services at large?

Ability to Relocate:

• New York, NY 10004: Relocate before starting work (Required)

Work Location: In person