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Salary- Department: Windsor Resident Services
- Entity: Champaign-Urbana Service Area
- Job Category: Clerical/Admin
- Employment Type: Part - Time
- Job ID: 41474
- Experience Required: None
- Education Required: Not Indicated
- Shift: Day
- Location: Savoy, IL
- Usual Schedule: Saturday & Sunday 8a-430p
- On Call Requirements: no
- Work Location: The Windsor of Savoy
- Secondary Job Category: Clerical/Admin
- Weekend Requirements: yes
- Holiday Requirements: yes
Position Summary:
Provides a variety of duties associated with daily operations, such as greeting/assisting residents and guests, answering the telephone, responding to resident emergencies, and providing administrative services to the Extended Management Team.
Qualifications:
EDUCATIONAL REQUIREMENTS
Associate's Degree or Experience in Lieu of Education - One (1) year experience in an office/customer service environment
CERTIFICATION & LICENSURE REQUIREMENTS
ANSI Accredited Food Handler Certification Illinois within 30 days.
EXPERIENCE REQUIREMENTS
Strong customer service skills and experience working with the elderly. Ability to work independently.
SKILLS AND KNOWLEDGE
Ability to deal with a large volume of calls and multiple tasks concurrently; memory for details; ability to prioritize tasks under stressful conditions with interruptions. Proficiency with Microsoft Word.
Essential Functions:
- Answers phones, transfer calls and takes messages in accordance with customer service standards.
- Assists residents and families in connecting with the services of the Windsor. Acts as the main communication point for all questions.
- Maintains systems at the Front Desk such as the pharmacy pick-ups, check cashing, post office, dry cleaning, resident census and other administrative tasks. In assisted living, the Front Desk Assistant is responsible for maintaining systems related to IDPH licensure.
- Responds to all emergency calls for approximately 40 residents in assisted living. Assesses resident and follows up accordingly, including physically assisting the resident and/or calling 911. Contacts family/responsible party and completes incident report(s).
- Coordinates emergency response in the event of fire, tornado or resident emergency.
- Supports the extended management team by providing clerical support. This includes, but is not limited to, assisting with billing, printing daily activity flyers, printing daily menus, assembling marketing packets, etc.
- Monitors security and emergency systems by overseeing live videos and fire/emergency panels, and responding accordingly.
- Performs housekeeping and light maintenance duties as needed. In Windsor Court, acts as a Resident Service Assistant as needed.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Effective September 20, 2021, the COVID 19 vaccine is required for all new Carle Health team members. Requests for medical or religious exemption will be permitted.
