Address
Form of work
SalaryOverview:
LOCATION: Oak Ridge, TN or Remote (US Based Locations)
ELIGIBLE FOR A SIGN-ON BONUS
SALARY RANGE: $81,910.40 - $113,921.60
PURPOSE:
Practical experience and working knowledge needed includes:
TOTAL REWARDS
APPOINTMENT TYPE: Full-Time Regular
LOCATION: Oak Ridge, TN or Remote (US Based Locations)
ELIGIBLE FOR A SIGN-ON BONUS
SALARY RANGE: $81,910.40 - $113,921.60
PURPOSE:
This position will have the autonomy while working under minimal supervision to plan, design, architect, and implement technology solutions for end user and client requirements. They must use extensive knowledge in Windows, Files, Email messaging, Active Directory, Group Policy, Windows Domain, Azure, and Network technology, hosted on-premises, virtualized or in the cloud, to analyze requirements, propose options, recommend solutions, and implement the appropriate technology solution. The position will develop operational processes for help desk staff, support troubleshooting of escalated issues from help desk, and works with vendors and application developers to troubleshoot and resolve user and business issues with the technology. Will monitor and maintain system readiness, plan and monitor Disaster Recovery/Continuity of Operations (DR/Coop) readiness and ensure system vulnerabilities are remediated and properly patched.
Responsibilities: Planning and Communication:
- Work independently with minimal supervision to plan and manage projects in Active Directory, Group Policy, Files, Email, Domain, Azure, and Network technology.
- Plan project communications to the organization and product owners to ensure appropriate awareness of all stakeholders.
Design and Architect Technology Solutions for Internal Users and External Clients:
- Partner with application development teams or external vendors to gather system requirements, business requirements, and cyber-security requirements.
- Analyze requirements and propose the architecture, designs, or technology solutions.
- Use IT expertise to support Windows Server Technologies including Group Policy, Files, Email, Domain, Azure, and Network technology whether hosted on-premises, virtualized, or in the cloud.
Implement of Technology Solutions:
- Research and develop configuration step to implement new technologies.
- Code scripts to automate deployment and configuration tasks.
- Develop system security controls and document.
- Build the technology solutions and initial configuration.
Validate Requirements and Test Technology Solutions:
- Work with end users, vendors, and application development teams to validate and test solution meet user requirements.
- Work with cybersecurity staff to review security controls, analyze issues, and implement mitigations.
- Validate business requirements and operational requirements are met.
Operations and Maintenance:
- Troubleshoot and manage server and software security.
- Maintain patch levels according to defined standards.
- Performing root cause analysis.
Tier 2 Support:
- Design and document support processes and train Help Desk staff on routine operations of systems.
- Support and resolve escalated issues from the Help Desk.
Bachelor’s degree in Computer Science, Network Engineering, or related field and 4-6 years of directly related experience. An equivalent combination of education and experience performing duties as described may be substituted for the minimum requirements.
Practical experience and working knowledge needed includes:
- Leading operational projects.
- Providing targeted communications to the organization, stakeholders and management.
- Designing, developing and implement IT solutions.
- Experience with Microsoft Server, Active Directory, Domain Services, Microsoft Exchange is required.
- Experience with Microsoft 365 technologies, Azure, and Intune.
- Working with vendors to implement Commercial off the Shelf products to support configuration, hygiene, monitoring, and system management tools.
- Developing code using PowerShell, Scripts, and Configuration files.
- Analyzing system security vulnerabilities, planning, designing and deploying mitigations.
- Experience with other Microsoft technologies include Microsoft Enterprise Configuration Manager, System Center Operations Manager, and SQL Server is desired.
- General understanding of VMWare, backups and recovery, networking, SAN technologies, operating systems (Linux), multifactor authentication, network, and remote access is required.
- Excellent communication and documentation skills.
- Must be able to work directly with customers with minimal supervision.
- Must have the ability to follow-up and triage conflicting priorities.
- Must be able to learn and keep current on technologies.
- Ability to identify problems, troubleshoot, analyze and plan actions necessary to resolve.
- The candidate’s starting salary will be determined upon hire and ORAU will use salary survey data, internal comparators, and the candidate’s qualifications to determine salary.
TOTAL REWARDS
ORAU has a strategic approach to providing total rewards to employees through a fair, equitable, and competitive total compensation package. The goal of our total rewards system is to integrate compensation, benefits, work-life balance, performance, recognition, development, and career opportunities to attract, engage, and retain the talent required to achieve ORAU’s business objectives. The benefit component of our total rewards program supports business goals by offering the following benefits based on employee eligibility:
- Legally required benefits
- Group Health insurance including: Medical, Prescription, Dental, and Vision
- Retirement plan contribution matching
- Disability insurance
- Group life insurance
- Travel Accident Insurance
- Section 125 reimbursement accounts
- Other voluntary employee paid benefit and insurance offerings
The ORAU total reward package also promotes work-life balance. Mindful of the need for employees to care for themselves and their families, ORAU offers the following additional work-life benefits based on employee eligibility:
- Telework
- Paid Time Off (PTO)
- Paid Holidays
- Flexible work schedules or compressed work weeks
- Occupational Health and Wellness Programs
- Employee Assistance Program
