Address
Form of workProvide 2nd and 3rd line operational support for internal IT infrastructure and systems in the company's 24x7 hosted environment. You will be required to take ownership of problems through to resolution over a wide variety of systems and technologies. You will have strong experience supporting enterprise Microsoft Windows Server environment, Microsoft Exchange, VMware ESXi, AIX, Cisco UC, IP networks and SAN technologies.
Monitor, maintain and support a 24x7 Production Data Centre, which includes participating in the 'on call' support rota.
Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
Maintain and support the enterprise Microsoft Windows server domain and Exchange messaging service.
Maintain and support the VMware Virtual Infrastructure environment.
Maintain and support the datacentre and branch office server hardware infrastructure.
Work closely with 3rd party vendors to provide support for the corporate Cisco network, storage and Unified Communications services.
Provide operation support for the internal Linux/AIX environments as required.
Provide problem resolution of systems for local and remote users.
Maintain and troubleshoot backup systems.
Participate in the Infrastructure Support team in scheduled Disaster Recovery testing activities.
Create, maintain and review operational process and support documentation.
Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed.
Participate in planned weekend work as required.
Perform monthly operating system patching.
Provide support to the team lead/deputy lead roles and act as a point of escalation for the junior members of the team.
Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering the service.
Lead and oversee the successful release and transition of new IT services into support, meeting the team's service acceptance criteria
Undertake the role of Technical Lead on internal RTB projects applying both significant communication, organisational and technical skills to achieve successful outcomes.
Mentor junior members of the team, both technically and professionally
Essential / Desired Qualifications
Essential
Bachelor's degree or equivalent
Prior IT operational support experience across business critical Production infrastructure, applications and database services.
Microsoft/VMware/Citrix/Cisco certification
Linux/AIX certification
ITIL certification
Must have strong experience supporting a production enterprise Microsoft Windows environment which includes Active Directory services and Exchange
Strong experience of supporting a production VMware and Citrix environments.
Strong experience of supporting data backup technologies
Strong experience of system management tools e.g. SCCM/Altiris
Knowledge of supporting Cisco IP networks and EMC SAN/storage technologies
Experience of enterprise monitoring systems (e.g. HP Operations Manager)
Experience in working with ticket systems such as Support Works or Remedy and an understanding of priorities and SLA's.
Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight.
Ability to collaborate effectively with other operational support teams in to support the service.
Strong experience of providing cross training on technologies and operational processes to colleagues
Strong documentation and technical writing skills.
Have excellent time management and organisational skills
Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Desired
Experience supporting Linux/AIX systems
Knowledge of Microsoft ISA, TMG and SharePoint would be of advantage
Experience working in financial services sector
All your information will be kept confidential according to EEO guidelines.
