Call Center Representative/ Customer Service

Job Overview:

As a Call Center Representative/ Customer Service for our oil field equipment supply company, you will be the primary point of contact for customers, handling inquiries, providing information, and facilitating order processing.

Responsibilities:

Customer Inquiries:

• Answer incoming calls from customers and provide information about the company's range of oil field equipment, products, and services.
• Address inquiries regarding product specifications, pricing, availability, and order status.

Order Processing:

• Assist customers in placing orders and ensuring accurate entry of order details into the system.
• Collaborate with the sales and logistics teams to coordinate timely order fulfillment.

Problem Resolution:

• Address and resolve customer concerns, complaints, or issues related to orders, deliveries, and product performance.
• Collaborate with internal teams to ensure swift resolution.

Qualifications:

• High School Diploma or the equivalent.
• Proficient data entry skills.
• Willingness to learn and to take on new challenges.
• Comfortable in a computer-based environment with the ability to navigate dual monitors and multiple applications.

Job Types: Full-time, Part-time

Pay: $22.32 - $26.88 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Location:

• Allen, TX (Required)

Work Location: Remote