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Form of workRequisition ID: 841102
Position:Full-Time
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Wholesale team works with our customers one-on-one, developing professional relationships based on trust and care.
GENERAL FUNCTION
The Rep Orders Coordinator processes all incoming orders from the One Sales Suite digital platform for all traditional channel sales consultants. The team processes all manual billing requests as well and personal prescription orders as needed. In addition, they are also responsible for supporting our centralized labs with dedicated, manual order entry as needed. The Re Orders team is required to follow a strict set of guidelines to ensure that our promotions, dating terms and discounts are being properly applied and accurate to the best of their capability.
MAJOR DUTIES AND RESPONSIBILITIES
- Works directly in SAP daily to retrieve failed One Sales Suite orders in the IDOC Staging Area
- Quickly able to become IDOC subject matter expert; familiar with all failure errors and how to resolve
- Distributes and coordinates incoming orders to corresponding internal team members for processing
- Reviews all orders; performs needful tasks, alerts the sales team of order processing
- Manages issues with orders and works directly with the internal and sales team for issue resolution
- Handles all larger backorder cancellation for various teams only for traditional channel orders
- Works directly with internal teams on orders with text blocks requiring additional support/updates prior to shipping
- Communicates with centralized labs for manual order entry on behalf of their ECP orders
- Liaises with credit department as needed and distributes new account order information
- Receives and enters all personal and free frame prescription orders
BASIC QUALIFICATIONS
- Bachelor’s Degree in Business Administration or related field
- 2+ years related work experience
- Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
- Must be experienced in excel- beginner to intermediate
- Excellent verbal and written communication skills
- Must work well in a team setting and collaborate well with others
- Attention to detail and accuracy
- Takes initiative
- Innovative thinking
- Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
- Places a high priority on responsiveness
PREFERRED QUALIFICATIONS
- Bachelor’s degree in Business Administration or related field
- Advanced SAP Skills
- Past experience with order entry, prescription knowledge, order management
Pay Range: 25.36 - 39.89
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
