Operations Assistant (Office Of Admissions)

Reports To:  Assistant Director of Admissions Operations      

Status:          Full-time, Hourly Non-Exempt       

Job Summary:

The Operations Assistant provides support to the Admissions office in the overall function of application fulfillment with accurate data input and maintenance among the college’s CRM and enrollment platforms. This position also assists in distributing Admissions communications via phone and email with a high level of customer service, as well as facilitating print mailings, general office organization, and event support.

Primary Duties and Responsibilities

• Check all Admissions email inboxes and reply where applicable, assign messages to other staff members as required.
• Answer the college’s 800 phone line where needed and respond to general questions regarding the school or direct calls to other staff and departments as needed.  Staff the front reception desk and greet visitors as needed.
• Create and maintain work orders for all Admissions events and order general office supplies for the department.
• Assist with print mailings within the Admissions office via mail merge within Word and Excel.
• Download and assign official documents from multiple online import sources, scan and upload incoming paper documents and file as needed.
• Run existing audits to maintain data integrity and verify all pertinent data has imported into the enrollment software accurately.
• Provide Administrative support to the leadership team in Admissions.  
• Assist with Admissions events on campus as needed.
• Attend weekly Operations meetings to learn of changes or improvements to operations procedures.
• Other job duties as assigned.

Requirements

• HS diploma required
• 1-2 years of experience in an administrative office setting or customer service role, preferably in higher education
• Customer service experience preferred.
• Strong written, oral, and interpersonal communication skills.
• Accurate and efficient data input skills with an eye for detail.
• Experience with office software such as Microsoft Office Suite or Google Workspace
• Comfortable learning and adapting to new technologies and software.
• Strong organizational skills with the ability to prioritize and work independently and within team projects.
• Experience working in a highly collaborative and culturally diverse environment with the ability to maintain confidentiality of data.