Warranty Administrator

WPC is looking for experienced Automotive Warranty Administrators
Warranty Processing Company, Inc. (“WPC”), has been in business since 1986 and is a national leader in automotive warranty claims administration. Due to our rapid growth, we are currently accepting applications for experienced automotive Warranty Administrators to work as a telecommuter. WPC provides employees with positive work environment, defined work parameters, and a work life balance making this company a fantastic place to work.

This position requires a minimum of 3 years existing experience in processing automotive warranty claims and exceptional customer service skills.

Core Responsibilities

• Review all warranty paperwork to ensure proper documentation and verify criteria compliance as required by the dealer and manufacturer
• Book and close claims as required by dealer
• Utilize technical knowledge to verify proper documentation of repairs for warranty coverage and payment
• Remain current on all factory recalls and announcements
• Reconcile all warranty receivables, warranty schedules, and work with the dealership accounting department to obtain payments
• Maintain all service and customer records as required by the dealer and manufacturer
• Complete relevant Manufacturer Certification Requirements as needed
• Maintain compliance with all WPC internal policies and procedures

Professional Requirements

• Minimum 3 years of experience
• Experience with CDK, Reynolds & Reynolds, Ignite, Dealertrack, Techion, UCS, ASI, Automate and/or similar dealer management system (“DMS”)
• Strong customer service skills
• Strong communication skills
• Able to work well in a team environment
• Be a persistent problem solver
• Positive attitude