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Form of workJob Description
Process warranty claims for Mercedes Benz and third party warranty companies with a focus on timely submission, accurate submission and reconciliation of payments received.
The Warranty Administrator serves a critical role in accurately processing and submitting warranty claims to manufacturer's specifications.
Responsibilities
- Coding of warranty repairs on service repair orders
- Daily submission of properly coded warranty claims information to Mercedes Benz
- Daily reconciliation of warranty payments received overnight from Mercedes Benz
- Daily tracking of outstanding warranty claims
- Daily tracking of suspended claims and management of the warranty claim to address reasons for suspension
- Communicate with Mercedes Benz representatives for assistance as needed to complete processing of warranty claims
- Monthly tracking of first time paid % and total paid % from Mercedes Benz's warranty composite report
- Regular meetings with service and parts management to review warranty claims performance
- Work with accounting department to research any variances in claims amount submitted and claims amount paid
- Work with dispatcher and cashiers to efficiently process all open repair orders which include warranty repairs
Qualifications
- Attention to detail
- Ability to work across department lines within the organization for highest efficiency in processing of warranty claims
- Diligence in researching suspended claims and correcting as needed for payment
- Enjoys a high-paced volume of warranty claims and the satisfaction from completing the warranty claim process
- Enjoys working directly with a team of employees to deliver an exceptional customer experience!
