Service Warranty Administrator

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more.

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• Competitive PTO and Paid Holidays
• Uniform and boot allowance
• Training and mentoring – Learn from our experts in the industry
• Advancement opportunities

Link to benefits overview: Benefits

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Service Administrative Assistant is the voice and face of our dealership. They are responsible for greeting visitors and customers with an enthusiastic attitude, a professional appearance, and excellent interpersonal and communication skills. Answering phone calls and emails quickly is a key component of this position. General office administrative duties are also performed as time permits.

Key Job Responsibilities

· Answer incoming phone calls and direct them to the appropriate department.

· Managing incoming calls and correspondence

· Greet customers and visitors in a friendly and welcoming manner.

· Escalate any customer concerns to appropriate member of management.

· Responsible for keeping immediate area and the surrounding area clean and tidy.

· Compiling and mailing customer statements and invoices.

· General office filing and administrative tasks.

· Perform other duties as assigned by the department manager.

· 2 to 3 years working as Administrative Assistant, Receptionist, or in a customer service environment.

· Ability to thrive in a fast paced, technology driven, service environment.

· Possess strong teamwork skills.

· Ability to multi-task.

· Ability to utilize the available time to organize and complete work within given deadlines.

· Must be able to communicate effectively, verbal, and written, with management and customers.

· High School Diploma or GED is required.

· The selected candidate will be required to pass a criminal history background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to maneuver, handle or feel, and hear and talk. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move parts and equipment up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work is performed in an office and warehouse / distribution center setting. Employees may work with co-workers’ side-by-side with a moderate level of activity being performed.

*This job description is subject to change at any time.

Elite Material Handling, LLC considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.

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