Virtual Front Desk Coordinator

At Doctors of Physical Therapy our Front Office Coordinators are the glue of our clinics. We are looking for a full time WFH Virtual Front Office Coordinator to uphold our excellent customer service and contribute to the patient experience. Join a team that offers you support to grow your career.

Ideal candidate will be seeking longevity with a growing company, be a self-starter, should possess excellent interpersonal skills and customer service skills, this is important in order to build relationships with patients and the community in order to provide a welcoming environment that is efficient. Candidates with prior medical front office experience is preferred. Bi-lingual is a plus! At times this position may need to report to clinics in the Naperville area for training or support.

Schedule: Monday through Friday, certain days with start times as early as 7:00am Central and days ending at 7:00pm Central.

Responsibilities include:

• Complete virtual patient check-ins/check-outs, collect all patient payments, scheduling, and answer general questions.
• Effectively communicate with clinic staff by using Microsoft teams and/or other programs while completing Welcome Ware tasks.
• Respond to all emails and teams' messages or calls promptly.
• Complete weekly clinic audit report and reporting findings to clinic staff.
• Monitor patient collections, and patient specific insurance requirements.
• Provides detailed instructions to patients for their visits.
• Reviews and evaluates patient charts for data entry accuracy.
• Work as a team to ensure we have an efficient working environment to ensure that calls are made timely to patients and referral sources.
• Familiarity with Outpatient Rehabilitation/Medical services and medical terminology.
• Provide patient benefit explanation.
• Review Welcome Ware metrics weekly.
• Patient registration/data entry
• Scanning/faxing/other clerical duties
• Collecting copay's and patient balances
• Patient scheduling-Schedule Management
• Patient Care assistance as needed
• Strong organizational skills
• Knowledge of Insurance benefits

Benefits include:

• Medical, Dental and Vision Insurance
• Paid Holidays
• Paid Time Off
• 401k
• Elective benefits available from Met Life

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Location:

• Naperville, IL (Required)

Work Location: Remote