Medical/Dental Front Desk Coordinator

Position Summary:Medical/Dental Front Desk Coordinator is responsible for the coordination of patient care, including scheduling appointments, coordinating referrals, coordinating pre-approvals, and coordination of office tasks, including inventory and vendor management, staff coordination and also providing patient education. The ideal candidate will be responsible for communicating with patients, clients, and other providers to keep everyone informed.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Schedule appointments for patients
• Process Insurance verification and enter the data
• Assist patients with completing paperwork
• Coordinate referrals and care documentations with other healthcare providers and hospitals
• Coordinate staff assignments
• Coordinate supplies and inventory
• Provide patient education
• Process patient payments
• Assist to maintain patient records
• Assist with other administrative tasks as needed

Language Skills: English (Essential), Spanish (Essential)

Competencies: To perform the job successfully, an individual should demonstrate the following.

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional client/patient situations. Meets commitments. Responds promptly to client/patient needs. Solicits client feedback to improve service.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others views. Gives and welcomes feedback. Puts success of team above own interests. Attends team meetings.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Minimum 2 years of experience in dental office is a must;
• Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
• Mathematical Ability: Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
• Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
• Computer Skills: Microsoft and Google Suite knowledge preferred as well as scheduling software.
• Certificates and Licenses: N/A

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Patient Coordinator will be primarily onsite at practice location and affiliated Hospital/s. The work environment is generally quiet to moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Will be required to use hands to finger, handle or feel as well as reach with hands or arms most of the time.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• Day shift
• Weekends as needed

Application Question(s):

• what is your expected salary?
• Do you have experience in Dental Insurance verification and patient record management

Education:

• High school or equivalent (Required)

Experience:

• Dental Office Receptionist: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person