Vendor Management Coordinator

The Vendor Management Coordinator is responsible for the day-to-day coordination of critical deliverables including but not limited to vendor vetting, communication and relationship management, monthly/quarterly reporting, contract and documentation management, and compliance support and issue management.

1. Serves as an initial point of contact for vendor inquiries or internal requests for vendor support using clear and effective communication channels that foster productive relationships.
2. Coordinates meetings, calls, and correspondence with vendors and internal personnel to address inquiries and facilitate ongoing communication.
3. Assists the appropriate internal personnel, as may be necessary, in fulfilling the company obligations related to performing due diligence and periodic reassessment of vendor’s risk.
4. Coordinates the timely escalation, resolution, and closure of vendor-related issues via the approved workflows. 
5. Collaborates with internal personnel to analyze vendor due diligence reports, assist with analyzing vendor performance, and identify areas for improvement or concerns. 
6. Regularly reports to executive management the results of ongoing Vendor Management oversight activities and assists in the preparation of management level presentations or summaries regarding vendor highlights/performance and suggested actions. 
7. Supports the contract administration process by maintaining (a) complete and accurate records, including contracts, correspondence, associated documentation, and (b) contract provision and related information security databases. 
8. Assists in the vendor contract review and agreement processes to ensure compliance with organizational policies and legal requirements. 
9. Monitors contract expirations, renewals, and/or renegotiations, and provides assistance to internal departments as needed. 
10. Assists in the completion of tasks related to contractual obligations/compliance, regulatory requirements, and internal policies and procedures.
11. Supports periodic audits to verify adherence to contractual terms, pricing agreements, and service deliverables.
12. Identifies potential compliance risks and supports the implementation of corrective actions. 
13. Maintains a complete list of approved vendors and the corresponding department accountable for the ongoing management of each relationship.

1. Completes all training assignments in a timely manner. 
2. Attends meetings and training sessions as required.
3. Performs other duties as assigned (e.g., conducts special investigations or participates in collection, lending and/or consumer retail banking disputes, proceedings, and activities).

None

1. Associate degree (in business or other related field) and/or an equivalent combination of education and work experience combined; and
2. A minimum of one year of similar or related experience in a Vendor Management, contract administration, or an administrative role supporting a technical/complex department or function.
   
3. Strong experience in Microsoft Office suite including Excel, Word, Outlook, PowerPoint.
4. Strong drafting and advising skills and business acumen related to third-party vendor or service provider agreements.
5. Capable of quickly identifying and resolving Vendor Management issues.
6. Ability to utilize critical thinking skills to identify issues and to carry out written, oral, or diagrammed instructions.
7. Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
8. Ability to communicate in a professional and effective manner with all levels of staff, members, and vendors. Must have excellent written, verbal, and interpersonal skills.