Treatment Coordinator - Dental Practice

The Treatment Coordinator will be responsible for new patients’ smooth transition into the Dental Practice, existing patients’ ongoing dental care, communication with patients during treatment and communication with specialty offices. Reports to the
Doctor.

1. Essential Duties and Responsibilities: a) Insurance/Billing

 Retrieve insurance information for the various covered plans and determine benefits prior to treatment.

 Discuss with patients regarding their insurance coverages and what they will owe on the date of service.

b) Financial Services
 Manage patient financing program.
 Prepare and present Treatment Plans to patients (with or for doctors)
 Arrange Payment Plans with patients

c) Patient Management
 Keep track of all Treatment Plans presented.
 Follow up with both new and old patients on their treatment plans for possible scheduling and return appointments.
 Conduct recalls for cancelled appointments and no show.

d) Reception
 Serve as backup receptionist as needed.

e) Office Participation & Professionalism
 Be kind and courteous to patients, staff, doctors, and others.
 Be an active participant in staff meetings

• Perform tasks as assigned by the dentist or manager
• Take initiative to identify and execute ways to continually improve individual and practice performance
• To the extent possible, help others perform their tasks when overloaded or backed up or to otherwise increase the operational and emotional performance of the practice.

2. Skills

• Treatment Plan presentations
• Dental billing and collections
• Maintaining a database for patients’ records
• Insurance verification, posting, etc.
• Good computer skills
• Excellent communication and people skills
• Attention to detail.
• Well-organized and reliable
• Excellent team player

3. Qualifications and Experience for the Job:

a) High School graduate and formal training from a vocational school or equivalent b) Other Training, Skills, Certifications, & Key Competencies c) Experience in dental treatment coordination, dental assistance, or dental front desk coordination d) Knowledge of Dentrix will be an added advantage

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Treatment coordination: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In person