Customer Service Coordinator

Customer Service Coordinator

Total Water Treatment Systems is looking to add a Customer Service Coordinator to our Georgia. This position will involve working with customers, technicians, managers, purchasing, and the Customer Service team, you will coordinate all aspects of service and installation, coordinating schedules, dispatching technicians, arranging for equipment, and processing paperwork.

This position is based out of Lawrenceville, GA.

Total Water offers:

• Convenient work schedule, Monday Friday, flexible on hours
• Paid Holidays
• Paid Time Off
• Employee Stock Ownership Plan (fully paid)
• After 60 days, eligible for the 401k Plan
• After 60 days, eligible for Health, Dental, Vision.
• Fully paid Short and Long Term Disability Insurance and Life Insurance

This position is responsible for scheduling of installations, service and delivery for technicians. You will work with technicians and customers by phone and email. With the help of the service manager, you will schedule technicians, collect and prepare necessary paperwork, determine equipment needs and availability while controlling the work to improve productivity. Responsibilities include updating completed work in the computer database, for billing and preparing reports as needed. This position coordinates with the sales team to ensure customer satisfaction.

The desired candidate will have: Experience as a scheduler, coordinator or Customer Service center/account management. Proficiency with Microsoft Excel and Word. Understanding and prior experience using a database. Good Typing skills. Accounting and billing experience helpful. Excellent written and oral communication skills. Excellent organizational skills. The ability to multitask and work in a fast-paced environment.

Total Water is an Equal Opportunity Employer Minority, Female, Veteran, Disability.

Job Type: Full-time

Pay: $19.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• How many years of telephone Customer Service experience do you have? This may be in a call center or an office environment.
• Describe your experience scheduling the work of others.
• Are you interested in working in Lawrenceville, GA?

Work Location: In person