Treatment Plan Coordinator

Dental Treatment Plan Coordinator

Job Description

Position Summary:

The Dental Treatment Plan Coordinator plays a crucial role in a dental practice by assisting patients in understanding their Treatment Plans and coordinating the necessary steps for effective and timely dental care. This position involves strong communication skills, organizational abilities, and a comprehensive understanding of dental procedures and insurance coverage. The Dental Treatment Plan Coordinator acts as a liaison between the dental team, patients, and insurance providers, ensuring a seamless patient experience and maximizing treatment acceptance.

Key Responsibilities:

• Treatment Plan Explanation:
• Meet with patients to discuss recommended Treatment Plans, explaining procedures, benefits, and potential risks.
• Answer patient inquiries, address concerns, and provide clear explanations in a compassionate and professional manner.
• Collaborate with dentists and other dental professionals to ensure accurate and thorough Treatment Plan presentations.

• Insurance Coordination:
• Verify patient insurance coverage and benefits, including eligibility, limitations, and pre-authorization requirements.
• Communicate Treatment Plans to insurance providers, following their guidelines and ensuring necessary documents are submitted.
• Facilitate discussions between patients and insurance companies, advocating for maximum coverage and resolving any disputes.

• Financial Arrangements:
• Provide patients with detailed cost estimates for Treatment Plans, including insurance coverage and out-of-pocket expenses.
• Discuss available payment options, such as insurance billing, financing, or flexible payment plans, to assist patients in making informed decisions.
• Coordinate financial agreements, ensuring necessary paperwork, signatures, and payment arrangements are completed accurately and efficiently.

• Treatment Scheduling and Coordination:
• Collaborate with the dental team to develop and organize treatment schedules based on patient needs, priorities, and availability.
• Coordinate appointments, referrals, and consultations with specialists, ensuring timely and seamless transitions between procedures.
• Maintain accurate records of treatment progress, appointments, and any changes or updates to Treatment Plans.

• Patient Follow-up and Support:
• Follow up with patients after Treatment Plan presentations, addressing any remaining questions or concerns.
• Assist patients in understanding and adhering to recommended post-treatment care instructions.
• Maintain open lines of communication with patients throughout their treatment journey, providing support and guidance as needed.

Requirements:

• High school diploma or equivalent; additional education or certification in dental assisting or dental office management is a plus.
• Proven experience in a dental office or healthcare setting, preferably in a treatment coordination or patient coordination role.
• Solid knowledge of dental procedures, terminology, and insurance practices.
• Excellent communication skills, with the ability to explain complex Treatment Plans in a clear and understandable manner.
• Strong organizational skills and attention to detail, ensuring accurate record-keeping and scheduling.
• Proficiency in dental practice management software and computer literacy.
• Ability to work independently, prioritize tasks, and handle multiple responsibilities simultaneously.
• Empathy, patience, and a customer service-oriented mindset when interacting with patients.
• Understanding of patient confidentiality regulations and commitment to maintaining privacy and security.

Job Type: Full-time

Pay: $20.00 - $28.00 per hour

Expected hours: 32 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Experience:

• Dental terminology: 3 years (Preferred)

Ability to Relocate:

• Decatur, GA 30035: Relocate before starting work (Required)

Work Location: In person