Training And Development Manager

Our team is looking for a Training and Development Manager. The Training and Development Manager will be responsible for assisting with designing, implementing, and managing comprehensive Training and Development for employees. This position will play a vital role in enhancing employee performance, promoting professional growth, and ensuring our workforce has the necessary skills and knowledge to meet the evolving needs of the logistics industry. The Training and Development Manager will report directly to the Director of Training and Development.

FWF is a third-party logistics and transportation company headquartered in Grand Rapids, MI. Together, we have paved the way in the transportation industry since our founding in 2012. Our award-winning culture is devoted to empowering people and collectively creating an environment of excellence as we strive to move teammates, partners, and customers upward to create a lasting impact. As a 3PL, we specialize in full truckload (TL), less-than-truckload (LTL), drayage, rail, and international ground and air freight. FWF's services extend far beyond moving freight. In addition to logistics and transportation services, we provide ongoing leadership development, diversity, equity, and inclusion guidance, and specialized industry training. Learn more about us on our website at fwf.com.

· Provide sales leadership & be a resource for any operational issues that may arise amongst sales trainees.

· Participate in the development of overall sales training material and implementation.

· Create/ update onboarding & training schedules, along with a sales plan that aligns with organizational goals.

· Document and define what the path to success looks like. Identify potential roadblocks for Logistics Consultant Trainees and create an action plan and schedule to achieve desired results.

· Conduct individual and group coaching sessions to teach Sales Methodology.

· Review individual cold calls (recorded or live sessions) and provide feedback and coaching in addition to role playing with Logistics Consultant Trainees.

· One on One coaching sessions with Logistics Consultant Trainees to review sales pipelines, prospects, and customers to help identify new opportunities, new strategies to tackle roadblocks and obstacles.

· Improve upon current sales processes, schedule, and materials and work towards the creation of a definitive Sales Playbook.

· Develop sales strategies, marketing materials, and tactics for specific industries and Logistics Consultants to tackle.

· Encourage and inspire sales efforts by keeping teams motivated with short term goals and incentives.

· Refine and develop sales competitions and gamification models to lead to desired results and reward appropriately.

· Setup a performance plan for underperforming team members for accountability tracking.

· Ensuring the customer service level of the team maintains a high standard as they transition to the floor sales environment.

· Addressing and correcting team members for not following established team protocols.

· Perform yearly review of Logistics Consultant Trainee classes and key performance indicators, with a measurable review process to understand what areas of training need improved.

· Transparent and people-first culture

· Support to create clear and concise career-oriented goals

· Opportunity for continued growth and Development

· Excellent written and verbal communication

· Must have a high level of customer service and interpersonal skills.

· Must have familiarity with Excel and/or Google sheets and google apps.

· Must have prior experience in the logistics industry.

· Must have prior management experience in the logistics industry.

· Transportation Management Software/ Salesforce experience a plus.

· Experience with prior Learning Management System a plus.

· Strong Communication skills and ability to teach and train.

· Demonstrate Leadership qualities and lead by example.

· Must have strong character and high ethical standards.

· Organization skills with scheduling and materials

· Ability to multitask and see tasks to completion.

· Base salary starting at $110,000 per year

· Health/Dental/Vision/Pet/Life/Disability insurance after an initial 90-day period

· 401(k) retirement plan with company match?options after an initial 90-day period?

· Discounted gym membership?

· Employee assistance and discount programs?

· Dependent Care Reimbursement Account

· Casual dress options

· Paid time off, sick days, parental leave, and holidays

· Inc. 5000 Fastest-Growing Private Companies in America

· Inc. 5000 Regionals: Midwest

· A Transport Topics Top Freight Brokerage Firm

· Top Company for Women to Work for in Transportation

· Detroit Free Press Top Workplaces

· Michigan Celebrates Small Business 50 Companies to Watch

· West Michigan's Best and Brightest Companies to Work For

At FWF, we embrace diversity and are committed to creating an inclusive environment where every individual is respected and valued. Our values - Show don't tell, honor your word, impact those around you, education creates excellence, leadership beyond title, and do what it takes - guide us in promoting equal opportunity and fostering a culture that thrives on equality.