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SalarySierra7 is a Small Disabled Veteran Owned Business, founded in 2009 with the mission of "Serving those who Serve". Also ranked No. 457 out of 5,000 fastest growing private companies in America by Inc. Apply today and help us with our mission of "Serving those who Serve".
Benefits:
- 401K
- Legal Assistance
- Medical/Dental/Vision
- FSA (Flexible Spending Account)
- Paid Time Off (PTO)
- HSA (Health Savings Account)
- Federal Holidays
- Life Insurance, Voluntary Life Insurance, Voluntary Short- and Long-Term Disability
- Education Reimbursement
- Additional Supplemental Medical Benefits
- LinkedIn Learning
- Provide remote, technical support and troubleshooting for customers via phone, email, and chat functions.
- Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues.
- Identify and direct unresolved issues to the next level of support personnel.
- Work with internal stakeholders to ensure accurate, effective training content.
- This position is performed with little supervision and requires the candidate to work independently, multi-task and prioritize workload accordingly.
- Candidate must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
- Candidate will be responsible for monitoring a variety of applications.
- Other duties as assigned.
- Minimum 2 years IT experience
- Bachelor's degree [8 years of additional relevant experience may be substituted for education]
- Experience with ServiceNow, Office 365, Citrix is preferred.
- Excellent troubleshooting and problem-solving skills- ability to diagnose and resolve technical issues.
- Must be detail oriented and candidate must be able to effectively communicate with all levels of employees, including technical and non-technical in a timely manner.
- Strong interpersonal and communication skills and the ability to collaborate effectively with a diverse customer base.
- Analytical skills
This posting is for prospective candidates only. Unsolicited third-party resume submissions will be considered property of Sierra7, Inc. and will not be acknowledged or returned.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Sierra7 will not provide sponsorship for employment-based immigration benefits for this position. To be considered for this position all candidates must be a US Citizen. This position is not a C2C opportunity.
Sierra7 is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
Equal Opportunity Employer Veterans Disabled
