Job Description
Join Team CARFAX as a Service Desk Analyst
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
The Service Desk team provides a full range of networked computer support services to internal CARFAX employees and visitors. Service is provided face-to-face, via telephone and electronically. Service Desk Analysts regularly work with other technical staff to support the overall infrastructure, systems and processes necessary to operate a high availability, fast paced environment.
This role has an expectation of 3 days in the office per week, subject to change based on future business needs.
What you’ll be doing:
- Provide accurate and creative solutions to customer’s hardware and software problems to ensure user productivity.
- Configure new and existing PCs, laptops, virtual machines and mobile devices using established CARFAX processes and procedures
- Install and update software using IT internal tech stack
- Research, resolve and respond to questions received via telephone calls, internal ticketing system, visits, IM and email in a timely manner
- Build, test and deploy software packages to all workstations and laptops using desktop management tools
- Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to customers
What we’re looking for:
- 2-3 years previous help desk experience combined with technical training or Certification in A+ or MSP, Apple certification, or an Associate’s Degree in IS
- A detailed understanding of Windows 10, Mac OS x and Linux
- Proficient in use and support of MS Office 2019/Office 365
- Exceptional customer service is a MUST
- Excellent written and oral communication skills and time and project management skills
- Aptitude to learn and support a variety of frequently changing applications and systems
- Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
- Must be self-motivated, detail oriented, be able to work effectively in a team environment.
- Ability to travel for off-site meetings and respond to afterhours urgent calls from internal users
Physical Requirements:
- Ability to lift and carry 60 pounds (workstations, servers, printers, etc.)
- Must be able to lift and move desktop PCs as well as maneuver under counters to run cables and wires for PCs
What’s in it for you:
- Competitive compensation, benefits and generous time-off policies
- 4-Day summer work weeks and a winter holiday break
- 401(k) / RRSP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
Don’t just take our word for it:
- 10X Virginia Business Best Places to Work
- 9X Washingtonian Great Places to Work
- 9X Washington Post Top Workplace
- St. Louis Post-Dispatch Best Places to Work