Job Description
Essential Job Functions
- Prepare all repair service documents to submit to billing
- Troubleshoot products, instruments, modules and printed circuit boards to the component level
- Perform component level repair at the printed circuit board level
- Perform, document and provide detailed component level failure analysis
- Effectively interact with engineering and operations in support of Test and Repair Dept.
- Provide technical support for electrical and mechanical aspects of various products and systems
- Configure, test and calibrate new production instruments and products for order fulfillment
- Calibrate, upgrade, test and repair returned customer owned instruments and products
- Record all test data and failure information into the production/repair data collection system
- Make recommendations to improve quality or production test methods and processes
- Open to learn and perform other duties as assigned
- Associates Degree in Electronic or Electrical Engineering is preferred
- Military or electronic training certificate is a minimum
- At least 3 years of experience as an electronic technician with a proven track record in troubleshooting and supporting electrical and mechanical aspects of highly customized, modular instruments and systems.
- Strong background in analog / digital circuitry / troubleshooting and PC board checkout
- Proven high level of hands on system and component level, testing, trouble shooting and repair of complex electronic circuits.
- Hands on experience with printed circuit board assemblies, complex test cables and electronic prototyping
- Experience with electronic test equipment, oscilloscope, DVM, frequency counters, etc.
- Proven experience performing and documenting component level failure analysis for complex instrumentation
- Must thrive in a deadline-driven, fast-paced team environment
- Ability to interpret schematics and assembly drawings.
- Strong understanding of software driven hardware.
- Familiarity with the execution of installation for hardware and software
- Ability to express ideas clearly in both written and oral communications
- Experience with power industry high voltage test equipment a plus
- Experience with Microsoft Office software. Strong skill in Excel is preferred
- Exceptional problem solving and debugging skills
- Strong Customer support phone skills
- Excellent written and oral communications skills
- High degree of accuracy and attention to detail
- Ability to proactively communicate status & issues to internal and external customers
- Ability to meet critical deadlines while managing multiple priorities