Address
Form of workWe are seeking an experienced individual to join our team as a Technology Support Technician to help support, maintain and troubleshoot the technology of our district for our staff and students.
Job Description
Install, configure, maintain and monitor the various computer-related technologies and equipment, as well as provide system-wide, Technology Support services and training. Work closely with other IT personnel to troubleshoot hardware problems and install equipment.
Supervisor
Report to BCPS Technology Coordinator and/or BCPS Technology Director
Responsibilities and Duties
- Provides technical support services for users of District computer systems.
- Deploys, troubleshoots, and maintains computer hardware, software, mobile devices, printers, accessories, and peripherals while ensuring proper network connectivity.
- Performs a variety of duties in the setup, repair, and maintenance of computers, laptops, tablets, accessories, and peripherals including installation and configuration of operating systems and software, basic hardware repairs and upgrades, preventative maintenance, and installation of updates.
- Installs and sets up technology in classrooms, offices, labs and carts in an organized manner to ensure functionality and the safety of staff and students.
- Prioritizes, responds to, and resolves service desk issues.
- Communicates in a timely and professional manner with district staff to troubleshoot and resolve technology issues
- Other duties, as assigned by the supervisor.
Qualifications and Skills
- 1+ years of experience or demonstrated proficiency (certifications, course completion, technology project or volunteer roles) in the information technology field, working/troubleshooting with technology hardware for entry-level placement;
- Proven experience as computer technician or similar role
- Experience with LAN/WAN networks
- Thorough knowledge of computer hardware and operating systems
- Experience with Google Apps
- Good knowledge of internet security and data privacy principles
- Excellent troubleshooting and problem solving skills
- Describe technical issues to coworkers and end users.
- Understand and follow oral and written instructions.
- Communicate effectively both orally and in writing.
- Establish and maintain cooperative and effective working relationships with others.
- Exceptional organizing and time-management skills
- Ability to multitask
Certification
- CompTIA A+ certification preferred
Salary and Benefits
- 8-hour work days, M-F
- 230-Day Annual Work Contract
- State of Georgia Teacher Retirement System Insurance and Benefits
