It Support Technician

IT Support Technician
Contract to Hire
Atlanta, GA 30342 (Glenridge/400 area)
$20-25/hr
In this role, you will assist in the lifecycle of client's employee s and their assigned IT hardware, resolving problems, installing hardware and software solutions, and supporting the onboarding/offboarding process. The successful IT Support Technician will be responsible for utilizing his/her skills to help the IAM team in resolving technical problems that cover a multitude of technical disciplines. Included in responsibilities will be the administration and internal support of the corporate PCs, printers, and related equipment. Regular activities include troubleshooting, assisting user s with hardware and account access, systems administration in a variety of software and hardware environments, telecom administration, and assistance in managing the activities of the department within the internal ticketing system. Understanding and assisting with hardware and application support based of knowledge base articles created and maintained by yourself and the team. Additional tasks include, but not limited to, end user support, account creation, license tracking, and performing PC and Apple support, maintenance, upgrades and configurations.

• Provide helpdesk support and resolve problems to the end user s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• Modify configurations, utilities, software default settings, etc. for the local workstation
• Utilize and maintain asset tracking software
• Document internal procedures
• Assist with onboarding/off-boarding of new users
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Report issues to the Helpdesk ticketing system for escalation
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Assign users and computers to proper groups in Active Directory
• Perform timely workstation hardware and software upgrades as required

For immediate consideration, please contact Denise Wicks: If you require assistance or an accommodation in the application process, please contact us at dwicks@synergishr.com
 
Synergis serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty-five years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate based on race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.