Address
Form of workJob Description
Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization.
Overview
We are currently seeking a Desktop Support Technician that will be a critical member of a U.S.-based global systems integrator providing technology solutions and services for commercial and government clients. This is a full-time permanent role supporting our program in Athens, GA.
This is a professional and technical position responsible for desktop, laptop, printer and video conference installation, set-up, patch installation, software upgrade support, and troubleshooting /diagnosing reported end-user hardware and software problems. Employees in this classification are responsible for planning, evaluating and implementing approved system changes and upgrades and providing tier 2 and 3 support for hardware and software problem resolution.
Specific responsibilities include but are not limited to:
- Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to computer systems for ORD
- Computers can be connected to a production network, isolated lab network, or stand-alone
- Operating systems range from Windows 95, 98, NT, Windows 2000, Windows XP, Windows 7, and Windows 10 desktop / laptop / virtual workstation systems as well as support of local and network printers
- Schedules repairs, installs, and configures workstations with approved image and additional software as approved/required
- Installs after-market hardware to support user equipment functionality as needed
- Moves IT systems and peripherals for office relocations
- Sets up, initiates, and shutdowns video conferences between two or more sites
- Follows approved standard operating procedures and meets all service level agreements
- Maintains and submits updates to asset management for all equipment maintained
- Responds to and diagnoses problems through discussion with users
- Ensures a timely process through which problems are controlled
- Includes problem recognition, research, isolation, resolution, and follow-up steps
- Supervises operation of help desk and serves as focal point for customer concerns
- Provides support to end users on a variety of issues
- Identifies, researches, and resolves technical problems
- Responds to telephone calls, email, and personnel requests for technical support
- Documents, tracks, and monitors the problem to ensure a timely resolution
- Provides second-tier support to end users for either PC, server, or mainframe applications or hardware
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem
- Simulates or recreates user problems to resolve operating difficulties
- Recommends systems modifications to reduce user problems
- Possesses and applies expertise on multiple complex work assignments
- Operates with appreciable latitude in developing methodology and presenting solutions to problems
- Contributes to deliverables and performance metrics where applicable
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Works under supervision (reports to a team leader or manager)
- May be required periodically to work outside of scheduled work hours
- May be required to work at alternate locations.
Required Skills and Qualifications
- 2+ years of experience in a production networked environment supporting MDT imaging, Microsoft Office 365, Microsoft Windows XP, Windows 7 and Windows 10 workstations, network, and locally attached printers / plotters
- Experience with the customer’s installed product base – preferred
- Familiarity with Video Conference systems setup and preparation - desired
Knowledge, Skills, and Abilities
- May need to install third party vendor hardware to support user equipment functionality.
- Has knowledge of commonly used concepts, practices, and procedures within a particular field
- Provide a hands-on customer service approach
- Troubleshoot computers, peripherals, and telephone equipment
- Good verbal and written communications skills
- Organized and self-motivated
- Manage multiple priorities
- Productive working independently or as part of a team
- Must enjoy working with end users and must work well with other IT team members and department managers
- Proficient in use of MS Office products (e.g., Word, Excel) and operating systems (Windows, Linux, Unix, iOS, Android)
Education / Certifications
- An Associate or Bachelor’s degree an accredited college or university with major course work in information management, computer science or another related field
- equivalent education and work experience in desktop systems support may substitute
- A+, MCDST, and other Microsoft certifications - highly desired
Work Authorization
- Will be required to obtain a Public Trust clearance
Background & Drug Screening Conditions
- Must pass a criminal background investigation
- Must pass a 4-panel Drug Test
Additional Perks/Benefits
- Paid Time Off & Holidays
- 401K with Company Matching
- Tuition & Training Reimbursement
- Birthday off with pay
- Leadership Development Training
Venture Talent Consulting is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.
Powered by JazzHR
KphPwUMbjw
