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Form of workDescription
Leidos Corporate Group has an immediate opening for an IT Support Technician to join our CIO Services team. In this role, you will perform desktop support for end users at Leidos's Philadelphia location.
Job Responsibilities:
- Support and maintain endpoints in a managed enterprise environment, including Windows 10/11, Mac, and Linux desktops.
- Responsible for providing remote and site service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
- Configuration and support of peripheral devices.
- Support and troubleshooting of common desktop applications to include, but not limited to: M365 Suite, McAfee/Trellix Drive Encryption), BIGIP VPN, PKI Smart Card middleware and hardware, endpoint backup software, OneDrive, and Teams.
- Provide local/remote support for hardware and software issues utilizing remote assist applications (Teams, BeyondTrust Remote Support - Bomgar, etc.).
- Document & follow processes, procedures, knowledge articles related to support environment. Ability to create reports and provide input to management and staff on issues.
- Lead technical teams to achieve day-to-day objectives (SLOs). Interface with management when issues arise and make decisions based on needs.
- Coaching and reviewing the work of technical staff.
- Deep understanding and ability to apply principles, theories, and concepts of technical domain with broad understanding of other related specialty areas.
Required Qualifications:
- Bachelor’s degree and 4-8 years of IT Support experience. Additional years of relevant experience will be considered in lieu of a degree.
- Experience with providing enterprise remote desktop support, including troubleshooting of connectivity and common desktop applications (such as M365, Teams, Adobe Suite, Trellix/McAfee Endpoint Encryption, etc.).
- Experience with ServiceNow for tracking and reporting on tickets and trends.
- Familiarity with various Networking equipment and designing the layout and cabling of a network closet.
- US Citizenship is required and able to obtain a federal security clearance.
Desired Qualifications:
- Experience in supporting Linux, Mac OS, and iOS devices.
- Experience supporting Dell laptop and desktop PCs.
- CompTIA Security+. Network+, A+
- Microsoft Visio network documentation experience.
- Previous experience leading a team of technicians in day-to-day operations.
- MCP/MCSA/MCSE
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $68,900.00 - $124,550.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
