It Support Technician - Campus Enterprises

Position Overview

Perform computer and customer service related duties in an office setting. Typical duties may include but are not limited to: typing, filing, troubleshooting computers and office equipment, updating requests, answering telephones, customer service, and Microsoft Office experience. 

Hours per Week

20 hours per week between 8am - 5pm

College/Department Overview

Campus Enterprises DATA seeks an applicant for the position of IT Support Technician. We are looking for an enthusiastic student with a great attitude and excellent customer service skills to support staff, students and clients. Technical knowledge or experience is preferred, and applicants should be fast learners who can absorb technical information and knowledge quickly and troubleshoot problems effectively. 

Department Specific Job Functions

• Responds to support requests submitted for Campus Enterprises 
• Demonstrates and assists users with technology services offered by UCO 
• Performs basic troubleshooting of multimedia and computing technologies
• Assists the department with various projects and with maintaining IT equipment
• Assists with installation and replacement of equipment when needed
• Other duties as assigned 

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half time to be eligible to work any UCO student position. Half time enrollment for Fall/Spring is considered 5 hours for graduates and 6 hours for undergraduates.  International students shall be enrolled full time to be eligible to work as a student worker. Full time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in Fall classes in order to work on campus, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position. 

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact jobs@uco.edu for more information.

Qualifications/Experience Required

• Excellent verbal and written English skills 
• Great attitude with a strong desire to provide excellent customer service 
• Ability to quickly absorb technical information and knowledge and apply it towards troubleshooting issues 
• Ability to multitask and make effective use of available time 
• Able to lift/carry up to 25 lbs 

• Able to work under desks or in cramped spaces 

Qualifications/Experience Preferred

• Familiarity with basic computing in Windows or Mac environment 
• Familiarity with multimedia or audiovisual equipment preferred 

• Candidates MUST be able to troubleshoot effectively while maintaining a customer-oriented attitude 

Knowledge/Skills/Abilities

• Have sensitivity of intercultural communication
• Good interpersonal skills
• Dependable
• Punctual

Physical Demands

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.