Customer Support Technician- Medical Device

Are you interested in neuroscience, medical technology? Are you a self-motivated, enthusiastic and highly organized person who likes working with people or independently? If you are looking for a new challenge, you might be an ideal addition to our team. Ideal candidate are recent graduates with some technical background.

We are an innovative, Denmark-based Medical Device manufacturer offering clinical and research technology for non-invasive brain stimulation. We are looking for an entry-level Customer Support Technician to work with a new and continually evolving technology that holds the potential to change how mental health and physical conditions are treated.

This is a unique opportunity for a highly motivated individual.

Primary Responsibilities:

Provide office-based technical support and service on Medical Devices, addressing all incoming requests via phone or email. This is not an IT position

• Conduct initial troubleshooting and escalate issues to senior technicians when necessary.
• Manage the shipment of loaner Medical Devices and maintain loaner inventory, coordinating dispatch and returns.
• Enter service and warranty contract information into Salesforce, creating PM (Preventive Maintenance) reminders.
• Eventually, assign and manage PMs in Salesforce and generate contract renewal reminders.
• Create quotes for replacement accessories based on phone or email requests.

Secondary Responsibilities

• Provide in-house service support when other technicians are occupied.
• Manage logistics for demo/back-up equipment, including handling demo shipments and maintaining inventory.
• Assist with virtual demos when other service personnel are busy.

Qualifications:

• Biomedical background or experience, preferably in the Medical Device industry.
• Minimum 1-2 years of Customer Support experience, ideally with a focus on Medical Devices.
• Knowledge of neurophysiology or neuropsychiatry is advantageous, with a must-have understanding of Anatomy and Physiology.
• Strong interpersonal communication skills, both verbal and written.
• Some electronics/Medical Device technical or engineering qualification.
• Computer literate and IT-savvy, capable of supporting a cloud-based patient management solution.
• Willing and able to travel if required.
• Physical capability to lift up to 75lbs and work in tight spaces.

This role involves a combination of primary and secondary tasks, requiring a candidate with a biomedical background, Customer Support experience in Medical Devices, and the ability to handle technical responsibilities. Strong communication skills and adaptability are crucial for success in this role.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Alpharetta, GA: Relocate before starting work (Required)

Work Location: In person