Address
Form of workThe Technical Writer is responsible to craft a range of documentation; from highly technical software documents intended for software engineers to clear and simple documents intended for users.
They will collaborate with all key stakeholders, including Product Management, Product Owner, Software Engineers, QA Engineers and Customer Support in order to plan for and solicit feedback on a variety of documentation-related projects.
They will collaborate with all key stakeholders, including Product Management, Product Owner, Software Engineers, QA Engineers and Customer Support in order to plan for and solicit feedback on a variety of documentation-related projects.
Key Deliverables:
- Develop comprehensive documentation that meets organization standards
- Gain deep understanding of products and translate complex information into simple and polished content
- Creates and maintains online help and installation guides for software product releases
- Creates and maintains graphical images and diagrams that explain the products
- Works with Product Manager to define the screens and reports, ensuring flows are correct and labels and help text is clear and concise
- Selects appropriate medium for message or audience and creates different types of user documentation (how-to guides, quick references, online help, release summaries, product summaries, etc.)
- Ensures project schedule milestones and quality standards are met
- Develop and maintain detailed database of reference materials, including research, usability tests, and design specifications
- Standardize content across all platforms and media
- Gather user feedback from customers and other stakeholders
Responsibilities:
- Research, outline, write, and edit content, working closely with Software Engineers
- Responsible for creating and maintaining online help and installation guides for software product releases
- Gather information from subject matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
- Proactively work with Software Engineers, Quality Assurance Engineers, and Customer facing team to ensure that changes to the product are assessed and documented adequately
- Work with engineering and customer support to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
- Apply principles of single sourcing
- Creates and maintains online help and installation guides for software product releases
- Create and maintain information architecture template at that adhere to organizational standards
- Coordinate the localization of software and documentation
- Localized text back into source code and help files
EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITY REQUIRED:
- 2-5 years relevant experience
- Very strong English skills: excellent writing, editing, and communication
- Technical writing certificate or degree in a relevant discipline
- Experience with (technical writing software- e.g. Madcap Flare)
- Experience using (e.g. TFS), a source management tool
- Extensive knowledge of document preparation standards (including software documentation standards) and delivery mechanisms (e.g. online and web help, PDFs, HTML)
- Excellent analytical and document design skills
- Strong organizational and coordinating abilities
- Ability to work independently and effectively under a tight deadline and in cooperation with an international group of contributors toward key deliverable
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