Address
Form of workSalary: $44,010.00 Annually
Location : Kutztown, PA
Job Type: Full Time
Job Number: 2023-0184 (internal)
Division: Finance and Facilities
Department: Business Services
Opening Date: 11/20/2023
Closing Date: 12/3/2023 11:59 PM Eastern
Bargaining Unit: AFSCME
Classification: Administrative Assistant 1
Job Summary
The Customer Service Coordinator (CSC) provides excellent service to campus constituents by serving as the operational and technological point person for the parking management system, KU ID photo production system, and the Enterprise rental program. The CSC performs a variety of routine and complex duties, handling each independently based on initial verbal directions. Most clerical assignments and office duties are routine in nature while others are given on a project basis by an administrative supervisor and are reviewed for the adherence to instructions, plans, and standards.
Minimum Qualifications
Preferred Qualifications
Supplemental Information
Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of business December 3, 2023.
The anticipated starting salary for this position is $44010, per the AFSCME CBA
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation. Please include Resume/CV, letter of application explaining how the your experiences and skills make you a highly qualified candidate for the position, and contact information for 3 professional references
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The State System is very interested in hiring employees who have had extensive experience with diverse populations.
We are an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
The State System does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact our Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.
The link for benefits for AFSCME is:
01
Are you a current employee of Kutztown University?
02
What is your present classification?
03
Please Indicate in the space below any qualifications or skills which you possess that are pertinent to this position: (Although it is not required, attaching a resume would be advantageous.)
Required Question
Location : Kutztown, PA
Job Type: Full Time
Job Number: 2023-0184 (internal)
Division: Finance and Facilities
Department: Business Services
Opening Date: 11/20/2023
Closing Date: 12/3/2023 11:59 PM Eastern
Bargaining Unit: AFSCME
Classification: Administrative Assistant 1
Job Summary
The Customer Service Coordinator (CSC) provides excellent service to campus constituents by serving as the operational and technological point person for the parking management system, KU ID photo production system, and the Enterprise rental program. The CSC performs a variety of routine and complex duties, handling each independently based on initial verbal directions. Most clerical assignments and office duties are routine in nature while others are given on a project basis by an administrative supervisor and are reviewed for the adherence to instructions, plans, and standards.
Minimum Qualifications
- Functions with a high level of autonomy once provided with instruction from supervisor.
- Must be able to multi-task across various job responsibilities while maintaining excellent Customer Service including in-person, on the telephone and via email.in a fast-paced office.
- Demonstrates strong aptitude for learning new software and hardware.
- Able to troubleshoot at a macro-level and coordinate troubleshooting with vendors and/or IT when necessary.
- Ability to research and analyze operational procedures.
- Ability to prepare detailed and comprehensive reports.
- Demonstrated ability to collaborate with other departments and colleagues to ensure excellent Customer Service.
- Ability to problem-solve difficult issues with little guidance, knowing when to move issues to the supervisor.
- Excellent time management skills.
Preferred Qualifications
- Significant experience in a fast-paced setting requiring adherence to deadlines.
- Effectively coordinate and manage several unique responsibilities at the same time.
- Experience with a computerized parking management system, an ID issuance program or a similar computerized system requiring technical troubleshooting and out-of-the-box thinking to resolve issues.
- Has experience in higher education environment.
- Ability to create and maintain multiple websites.
Supplemental Information
Applications & Resumes will be accepted until position is filled, however; to ensure full consideration, application materials should be received no later than close of business December 3, 2023.
The anticipated starting salary for this position is $44010, per the AFSCME CBA
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation. Please include Resume/CV, letter of application explaining how the your experiences and skills make you a highly qualified candidate for the position, and contact information for 3 professional references
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
The State System is very interested in hiring employees who have had extensive experience with diverse populations.
We are an AA/EOE/member of the PA State System of Higher Education and actively solicits applications from women and minority candidates.
Non-Discrimination Statement
The State System does not discriminate in employment or educational opportunities on the basis of sex, race, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity, or veteran status. To discuss a complaint of discrimination, please contact our Title IX Coordinator located in the Office of Social Equity, Old Main A-Wing, Room 02, by phone at 610-683-4700 or by e-mail at pena@kutztown.edu or the Office for Civil Rights located in the Lyndon Baines Johnson Department of Education Bldg., 400 Maryland Avenue, SW, Washington, DC 20202-1100, by phone at 800-421-3481 (TDD: 800-877-8339), by fax at 202-453-6012, or by e-mail at OCR@ed.gov.
The link for benefits for AFSCME is:
01
Are you a current employee of Kutztown University?
- Yes
- No
02
What is your present classification?
03
Please Indicate in the space below any qualifications or skills which you possess that are pertinent to this position: (Although it is not required, attaching a resume would be advantageous.)
Required Question
