Technical Support Professional

Join a team recognized for leadership, innovation and diversity

The future is what we make it. 

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. 

 

Working at Honeywell isn't just about developing cool things. That's why all our employees enjoy access to dynamic career opportunities across different fields and industries. 

 

Are you ready to help us make the future? 

Join a team recognized for leadership, innovation and diversity. 
 
The Network Technical Support Professional role is accountable for providing Technical Support to new and existing Honeywell Voice Solutions partners and customers. An advanced comprehension of networking fundamentals and protocols (e.g. TCP/IP, FTP, DHCP, Telnet, etc.) and familiarity with wireless networking is crucial. Ability to troubleshoot routine and non-routine network performance issues at all 7 layers of the OSI model will help with your success. Exceptional performance in this role has a history of career advancement opportunities within Technical Support, services, or other departments within Honeywell. 
 
Key Responsibilities 

• Provide prompt and courteous Tier 2 Technical Support with a focus on high quality, accuracy, responsiveness, and customer satisfaction. Support is often provided to partners and customers who are in technical positions such as software development, database administration, system administration, network administration, and various IT functions. Troubleshoots and supports wireless connectivity within a variety of environments, such as distribution centers, warehouses, and retail.
• Works directly with other company support teams, vendors, and customers to troubleshoot issues.
• Assist with the development, testing and maintenance of tools for advanced troubleshooting analysis
• Provide consultation for solution upgrades as well as occasionally performing upgrade services.
• Document and record all activity and communications over the telephone and e-mail according to departmental standards of quality.
• Analyze and clarify customer queries through troubleshooting, researching, and recreating of issues.
• Analyze proprietary software log files, stack traces as well as various related technology logs for root cause problem determination and determining the appropriate solution or next steps.
• Follow documented processes and procedures for support request handling and case escalation.
• Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment.

YOU MUST HAVE 

• Must be a US Citizen due to contractual requirements.
• High School Diploma/GED.
• 3-5 years of mechanical technician experience
• Ability to follow direction.
• Proficiency with common metal fabrication tools (drills, saws, grinders); strong mechanical/millwright skillset
• Ability to work long hours in a physically demanding role.
• Ability to work autonomously and have strong work ethic.
• Good communication skills
• Basic understanding of blueprints and schematics
• Ability to manage expenses and fill out expense reports.
• Ability to travel up to 90% of work hours over weekends (typical time off is mid-week)
• Minimum of two or more years in a technical role, experience as a Network Analyst/Network Engineer or equivalent knowledge. 

 

WE VALUE 

• Associate degree in Information Technology, Computer Science, or related field is a plus
• Development and test of small software fixes and features to meet customer requirements would be a plus (not required)
• Knowledge of both client and server operating systems (Windows & Linux) a plus
• Experience with cloud solutions helpful
• Ability to learn complex technical concepts in a short amount of time.
• Excellent written and verbal communications skills.
• Ability to manage multiple priorities.
• A self-starter with an ability to work unsupervised 

 

BENEFITS: 

Benefits provided may differ by role and location. Learn more at benefits.honeywell.com. 

 

Medical/Rx                                         Health Savings Account (HSA) 

Dental/Vision                                     Short/Long-Term Disability 

Flexible Vacation Time                       Employee Assistance Program (EAP) 

401(k) Plan                                          Education Assistance  

 

THE FUTURE IS WHAT WE MAKE IT 

From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s, over 100 years of innovation has always been driven by an investment in our people. 

 

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion or veteran status.  

 

Additional Information

• Category: Customer Experience
• Location: 9301 Olive Boulevard, St. Louis, MO 63132 USA
• Nonexempt
• Must be a US Citizen due to contractual requirements.

Global (ALL)