Address
Form of workResponsible for adding students to classes and resetting passwords. Tracks student records.
Creates and assigns tickets for escalated issues, while adhering to established policies and procedures.
Processes guest Wi-fi requests and creates accounts as specified.
Composes and forwards email mass notifications using established guidelines concerning mass outages.
Performs Tier 1 level IT tasks as assigned, such as deploying computers and updating laptops.
Acts as team leader and trainer for student workers.
Assists Tier 2 technicians on various tasks as needed.
Works with Marketing to edit/maintain the Technology Support web pages.
Performs other administrative and technical duties as assigned by the IT Service Desk Manager.
Complies with IT procedure for reporting child pornography on SCC equipment.
Serves as a first contact for troubleshooting issues with technology to include: AV equipment, Canvas, SCC Connection, wireless access, email, network, and computer hardware and software.
- Associate's degree; orTwo years related experience and/or training; or Equivalent combination of education and experience.Ability to troubleshoot a variety of computer applications and operating systems.Excellent verbal and telephone skills.
St. Charles Community College is an Equal Opportunity Employer.
