Address
Form of workJob Description
** Incident & Problem Management**
- Troubleshoots and accurately diagnoses and/or forwards IT related issues
- Walks users through the recommended problem-solving steps
** Service Request Fulfillment**
- Provides software and hardware products as well as workplace equipment following work instructions
- Fulfills user and access management requests following work instructions
- Answers and/or forwards technical questions and supports users in all IT technical matters
- Learns technical change requests implemented by backend teams
- Asset-, stock- and demand Management
- Takes care of accurate stock and inventory management Prepares asset demands
- Executes disposals following work instructions
** Projects & Improvements**
- Assists onsite with general IT build out tasks
- Participates in discussions for workplace improvements
- Learns differences in best practices for IT service processes Points out ambiguities and asks questions to improve day-to day operations
- Collaboration & Learning
- Improves craft as an Engineer and as a professional and widens horizon beyond current assignments, seeking to learn from peers, feedback, and observation, as well as from trainings and technical literature
- Reads and understands step-by-step guides and technical work instructions
Location: This position will work in the office in Denver. Local candidates only.
Qualifications
** Minimum Qualifications:**
- High school diploma or GED required
- At least 2 years of experience in desktop technical support.
- Technical study related to IT
- Experience with Microsoft Windows desktop operating systems and basic networking principles
- Experience with Microsoft Office 365
** Preferred Qualifications:**
- Bachelor’s degree preferred but not required
- Experience with Microsoft Intune
- Experience with MAC operating system support is a plus.
Additional Information
- Dynatrace is a market share leader & a 13x magic quadrant leader
- Dynatrace invests more in R&D than some of our competitors’ total revenue, assuring market-leading customer value and quick adoption
- Dynatrace is trusted by over half of Fortune’s Top 10
- Dynatrace provides a culture of excellence with competitive compensation packages that recognize and reward greatness.
- Dynatrace gives you the chance to work with the largest of the Cloud players like AWS, Azure, VMware, and Google Cloud allowing our customers to have the best 3rd Generation Monitoring in the world. Not to mention we’re fully automated from the start, providing the most advanced solution leveraging our AI machine learning technology
Compensation and rewards
- The base salary range for this role is $53,000 - $66,000. When determining your salary, we consider your experience, skills, education, and work location.
- Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system.
- We also offer medical/dental benefits, and a company matching 401(k) plan for retirement.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.
