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Form of work
SalaryThe Sales Engineer serves as a technical resource to the Regional Sales Managers in the sales process when complex and technical equipment, services and applications are involved. This position is full-time remote reporting to the Service Manager in our Phoenix, AZ corporate office to support the needs of our dealers.
To succeed in this position, the candidate must have a solid technical understanding of the Large Format Printing industry and its products compiled with a sociable and outgoing personality to build rapport with dealers.
Responsibilities
- Work closely and build relationships with customers.
- Receive inbound service calls from MUTOH America Inc. authorized dealers to assist in the evaluation of hardware and software issues.
- Provides technical training on large format printers, cutters, RIP software and applications.
- Train the dealers on the functionalities of MUTOH printers, hardware, and software.
- Provides expertise and technical support to Regional Sales Teams.
- Ensures that dealer's technical needs are met, which may include product and application training.
- Conduct onsite installation of large format printers and accessories.
- Attending industry trade shows, customer open houses to support sales efforts.
- Travel up to 50%+
Qualifications
- Two to four years of experience in software, design, and technical training on Large Format Printers and Plotters (MUTOH preferred) or sales experience required.
- Excellent verbal and written communication skills to interpret technical terms.
- Excellent problem-solving skills.
- Excellent sales and customer service skills with a proven ability to explain technical products to non-technical or technical audiences.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Proficient in Photoshop and Adobe Illustrator, a plus.
- Requires valid driver's license, clean MVD, successful background clearance.
Physical Requirements
- Prolonged periods of sitting at a desk, working on a computer, or driving long distances.
- Standing for long periods up to 8 hours
- Must be able to lift to 100 pounds at a time.
