Technical Sales Engineer - Saint Paul, Mn - Onsite

Nagios is used by millions of users worldwide because we’ve seen it all, we can monitor almost anything imaginable, and we’re built to anticipate what comes next. We have entered a new phase of growth, driven by a focus on product innovation and a partner first sales and distribution strategy. We plan to grow our team in 2024 to accelerate and support our growth objectives.
This is a Technical Sales position where you will provide demonstrations to our customers and work with our internal Sales Executive team. The Technical Sales Engineer must be able to seamlessly articulate the differentiating value of our Software to customers and align our solutions with the current pain points our customers' experience. You will be an integral part of the Nagios Team where you will provide subject matter expertise and support to customers, partners, and internal team members. You will use your industry knowledge to assist a wide range of customers with very diverse needs. Technical demonstrations are the first step in our customers journey and an integral part of our sales process.
Why is working for Nagios the best? We provide a workplace culture that values employees' personal and professional well-being by ensuring work-life balance and the chance to work alongside a supportive (and fun!) team. We provide catered lunch every day as well as breakfast options on Monday, Wednesday, and Friday. Team building is encouraged by workplace outings and volunteering opportunities scheduled regularly throughout the year.
Hours: Monday-Friday 9:00-5:00pm. This position will be fully onsite.
Location: Saint Paul, Minnesota. Nagios is proud to provide services to users worldwide, but at this time we are unable to sponsor or take over sponsorship of employment Visa at this time.
Job Duties:

• Provide and explain technical concepts to the Nagios Sales Team, potential customers, and Nagios Partners
• Coordinate heavily with the Support Tech team, Product Team, Partner Team, and the Sales Team to drive sales and meet goals
• Create and deliver energetic and in-depth solution presentations and demonstrations for the Nagios Sales Team, potential customers, and Nagios Partners
• Produce and continually maintain technical documentation for Nagios Partners in conjunction with the Nagios Product Team
• Work directly with Nagios Partners to support their technical needs; POCs, implementation, requirements, etcDocument and share feedback (product issues, feature requests, technical requirements, etc.) with Nagios Product, Support and Channel Teams
• Adeptly communicate technical concepts to all user experience levels with native and non-native English speakers alike
• Ongoing, proactive learning, including incorporating and sharing new knowledge and skills into your regular on the job activities
• Respond to incoming technical inquiries from customers and partners to educate and influence their buying decisions
• Maintain CRM record keeping
• Provide technical notes follow up as needed
• Operate with transparency, integrity and respect that reflects a positive attitude.

Education & Experience:

• 3-5 years of experience in a Technical Sales role or customer facing technical position
• Experience and familiarity with modern infrastructures such as SaaS, cloud, containers, etc.
• Experience deploying/supporting IT infrastructure (servers, software, networks, etc.)
• General knowledge of, or willingness to learn, about Nagios products

Additional Desired Skills:

• Previous Nagios experience
• Experience with performance and monitoring tools
• Multi-lingual
• Experience with a CRM and accurate record keeping
• Knowledge of programming and scripting languages
• Proficiency with LAMP stack
• Knowledge of network architecture
• Understanding of common ports and protocols

Competencies:

• Proactive, self-motivated self-starter
• Ability to effectively communicate complex ideas in an easy-to-understand manner
• Excellent problem-solving skills
• Excellent written and verbal skills
• Preparation and Attention to Detail
• Professional work ethic and attitude
• Teamwork and Collaboration

Benefits:

• Competitive salaries, a matching 401k, and paid vacation
• We support growing families by offering paid parental leave
• Employer-paid Short, Long-Term Disability Insurance, and Life Insurance