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Form of workJob Description
Inside Sales Engineer - Technical Support Specialist
New Castle, DE
(Full Time, Permanent Opportunity)
We are growing!
Due to our expanding sales, we are seeking a Inside Sales Engineer - Technical Support Specialist to join our growing Team. This role will report into the Director of Sales and work with other Team members.
This is an in-house role working on-site in our office.
You would be working with our Outside and Inside Sales Representatives along with our Vendors, Distributors and Customer Base.
Position Overview:
The Inside Sales Engineer - Technical Support Specialist is an important role that helps drive sales for our wholesale distribution channel (dealers).
We are a heat treatment equipment manufacturer. We sell ovens and furnaces to a range of customer types, including science and dental laboratories, Arts & Crafts (ceramic pottery) and schools.
Our equipment is used in various industries including medical, dental, aerospace, additive manufacturing (3D printing), and specialist advanced materials (Kevlar, carbon fiber etc.).
Essential Job Functions:
Attract new customers and retain existing customers by developing equipment inquiries.
Respond to dealer inquiries regarding potential sales and discuss the required equipment specification.
Provide quotations and work with colleagues in the Engineering group to develop more complex quotations.
Interface with the end user if required, to secure order placement.
Process orders and monitor status of product deliveries.
Resolve any shipping discrepancies.
Troubleshoot equipment performance issues and direct to the Service Department if necessary.
Coordinate requests for spare parts with the Spare Parts Dept.
Develop our dealer relationships
Be the interface between our dealers and the factory by providing accurate and timely information to internal and external resources, and the factory.
Support our dealers with product training, either online or on-site if required.
Maintain Our section of the dealer website with current pricing and equipment images.
Visit with local dealers and assist in locating new dealers.
Sales Support:
Input detailed customer application information into the CRM.
Update prospective customer information in the CRM following trade shows.
Maintain a list of prospective orders with forecasted dates of fulfillment.
Support the organization by maintaining show exhibit materials. Assist in logistics for shows and events. Maintain a stock of catalogs and exhibit materials. Arrange for shipment and delivery of materials to event sites.
Attend several industrial trade shows per year.
Experience and Skills
Skills & Tools Required:
The following skills are required in order to perform the above tasks:
Engineering or business degree preferred. All relevant work experience will be considered in lieu of 4 year degree.
Our products are of a technical nature. Experience with, and/or an interest in engineering subjects would be an advantage.
Ability to communicate by telephone and email.
Proficiency in operating basic computer applications such as Word, Excel, Power Point, etc.
We operates in a cloud computing environment. Daily use of an internet browser is required.
No prior furnace experience is necessary, product training will be available at our German headquarters.
Ability to travel occasionally within the US and overseas to Germany. Possession of a passport will be required along with a valid Driver's license.
Job Benefits
We offer a wonderful working culture, generous Salary and Performance Bonuses
401K
Medical, Dental, Vision
Vacation and Holidays
Inside Sales Engineer - Technical Support Specialist
New Castle, DE
(Full Time, Permanent Opportunity)
We are growing!
Due to our expanding sales, we are seeking a Inside Sales Engineer - Technical Support Specialist to join our growing Team. This role will report into the Director of Sales and work with other Team members.
This is an in-house role working on-site in our office.
You would be working with our Outside and Inside Sales Representatives along with our Vendors, Distributors and Customer Base.
Position Overview:
The Inside Sales Engineer - Technical Support Specialist is an important role that helps drive sales for our wholesale distribution channel (dealers).
We are a heat treatment equipment manufacturer. We sell ovens and furnaces to a range of customer types, including science and dental laboratories, Arts & Crafts (ceramic pottery) and schools.
Our equipment is used in various industries including medical, dental, aerospace, additive manufacturing (3D printing), and specialist advanced materials (Kevlar, carbon fiber etc.).
Essential Job Functions:
Attract new customers and retain existing customers by developing equipment inquiries.
Respond to dealer inquiries regarding potential sales and discuss the required equipment specification.
Provide quotations and work with colleagues in the Engineering group to develop more complex quotations.
Interface with the end user if required, to secure order placement.
Process orders and monitor status of product deliveries.
Resolve any shipping discrepancies.
Troubleshoot equipment performance issues and direct to the Service Department if necessary.
Coordinate requests for spare parts with the Spare Parts Dept.
Develop our dealer relationships
Be the interface between our dealers and the factory by providing accurate and timely information to internal and external resources, and the factory.
Support our dealers with product training, either online or on-site if required.
Maintain Our section of the dealer website with current pricing and equipment images.
Visit with local dealers and assist in locating new dealers.
Sales Support:
Input detailed customer application information into the CRM.
Update prospective customer information in the CRM following trade shows.
Maintain a list of prospective orders with forecasted dates of fulfillment.
Support the organization by maintaining show exhibit materials. Assist in logistics for shows and events. Maintain a stock of catalogs and exhibit materials. Arrange for shipment and delivery of materials to event sites.
Attend several industrial trade shows per year.
Experience and Skills
Skills & Tools Required:
The following skills are required in order to perform the above tasks:
Engineering or business degree preferred. All relevant work experience will be considered in lieu of 4 year degree.
Our products are of a technical nature. Experience with, and/or an interest in engineering subjects would be an advantage.
Ability to communicate by telephone and email.
Proficiency in operating basic computer applications such as Word, Excel, Power Point, etc.
We operates in a cloud computing environment. Daily use of an internet browser is required.
No prior furnace experience is necessary, product training will be available at our German headquarters.
Ability to travel occasionally within the US and overseas to Germany. Possession of a passport will be required along with a valid Driver's license.
Job Benefits
We offer a wonderful working culture, generous Salary and Performance Bonuses
401K
Medical, Dental, Vision
Vacation and Holidays
