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Form of workJob Description
Duties and Responsibilities
• Provide high-quality technical support for SKM software programs across the world.
• Help with customers in sales related queries.
• Take part in planning, evaluation and issues resolution.
• Take ownership of technical issues and working with the Development group to resolve more advanced issues when necessary.
• Evaluate new features to determine feasibility and desirability of incorporating their capabilities within company products
• Documenting troubleshooting and problem resolution steps
Qualifications
• Degree in Electrical Engineering (Power Systems) completed or in progress.
• Strong analytical skills for use in response to technical queries from customers
• Ability to critically evaluate and troubleshoot complex problems
• Ability to effectively participate on multi-disciplinary teams
• Well-organized and detailed oriented professional, with strong verbal and written communication skills
After probationary period, candidates will transition into a salaried position.
They originally developed the DAPPER power system analysis software on a mainframe at the UCLA Computer Center. By 1978, DAPPER was running in time-share mode on the Control Data Corporation mainframe, and being used by engineers both in the United States and internationally.
The first PC version of DAPPER was released in 1981, followed in 1983 by the CAPTOR time current coordination software. A_FAULT was developed in 1988 and IEC_FAULT in 1991, to provide ANSI and IEC-909 fault calculations, respectively. The dynamic simulation program I*SIM and the harmonic analysis program HI_WAVE filled out the DOS-based product line in 1992.
In 1995, SKM released Power*Tools for Windows (PTW) - completely built from ground up using the latest Windows development tools. The new Windows PTW line of software offers the same powerful studies that have been available in DOS, but adds greater flexibility, enhanced ease of use, and graphical functions not available in DOS. PTW was first released in December 1995 with the base DAPPER and CAPTOR modules. A_FAULT, IEC_FAULT and TMS were added the following year. HI_WAVE was added in 1998, I*SIM in 1999, and the Device Evaluation module in 2000. The Ground Grid, Reliability and Single-Phase/Unbalanced 3-Phase studies were all added in 2001. Throughout the development process, the PTW interface has continually expanded and improved, to provide maximum flexibility and ultimate ease-of-use.
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